EDB

Senior Program Manager

EDB

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Ability to influence cross-functional leaders and teams to create a better customer outcome
  • Ensure tight alignment, tracking and hand-off between key internal teams to maintain execution excellence with our customers.
  • Define and create our operating model/plans, including our approach with engaging customers, internal teams and driving to successful outcomes
  • Develop tight relationships with Product, Engineering, CX and Operations to ensure our deliverables are reviewed, signed-off and aligned with broader company roadmaps
  • Identify resource needs, gaps and challenges keeping us one-step ahead of potential issues
  • Provide timeline and relevant status across key stakeholders and leadership to ensure risks are flagged early and addressed before impacting our schedule(s)
  • Define project plans, timelines and deliverables to keep the team organized and executing effectively
  • Foster approaches that increase the leverage of our work, enabling re-use across multiple accounts and organizations where applicable.

Requirements

  • 7+ years of technical solutions, product management, services management and/or consulting experience
  • Experience engaging with multiple stakeholders across functions in sales, services, product and engineering
  • Ability to quickly develop a perspective, refine with discussions and execute with urgency
  • Demonstrated experience in fostering deep stakeholder relationships and solutions
  • Evidence of influencing product/service improvements based on customer feedback
  • Proven ability to create and manage technical tools and assets to support team execution and delivery
Benefits
  • access to CuraLinc to aid employees in health and wellness tips and practices
  • Wellness Fridays extending to December 2026
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical solutionsproduct managementservices managementconsultingproject planstimelinesdeliverablesstakeholder managementcustomer feedback analysistechnical tools management
Soft Skills
influencecross-functional collaborationrelationship buildingexecution excellenceproblem-solvingcommunicationorganizational skillsurgencyadaptabilitystrategic thinking