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About the role
Key responsibilities & impact- Ability to influence cross-functional leaders and teams to create a better customer outcome
- Ensure tight alignment, tracking and hand-off between key internal teams to maintain execution excellence with our customers.
- Define and create our operating model/plans, including our approach with engaging customers, internal teams and driving to successful outcomes
- Develop tight relationships with Product, Engineering, CX and Operations to ensure our deliverables are reviewed, signed-off and aligned with broader company roadmaps
- Identify resource needs, gaps and challenges keeping us one-step ahead of potential issues
- Provide timeline and relevant status across key stakeholders and leadership to ensure risks are flagged early and addressed before impacting our schedule(s)
- Define project plans, timelines and deliverables to keep the team organized and executing effectively
- Foster approaches that increase the leverage of our work, enabling re-use across multiple accounts and organizations where applicable.
Requirements
What you’ll need- 7+ years of technical solutions, product management, services management and/or consulting experience
- Experience engaging with multiple stakeholders across functions in sales, services, product and engineering
- Ability to quickly develop a perspective, refine with discussions and execute with urgency
- Demonstrated experience in fostering deep stakeholder relationships and solutions
- Evidence of influencing product/service improvements based on customer feedback
- Proven ability to create and manage technical tools and assets to support team execution and delivery
Benefits
Comp & perks- access to CuraLinc to aid employees in health and wellness tips and practices
- Wellness Fridays extending to December 2026
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical solutionsproduct managementservices managementconsultingproject planstimelinesdeliverablesstakeholder managementcustomer feedback analysistechnical tools management
Soft Skills
influencecross-functional collaborationrelationship buildingexecution excellenceproblem-solvingcommunicationorganizational skillsurgencyadaptabilitystrategic thinking