Product Manager – Platform
EDB
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Working cross-functionally across engineering, design, support, sales, and marketing to improve the end-to-end customer experience.
- Helping define and prioritize improvements across installation, setup, onboarding, usability, and ongoing operational workflows.
- Partnering with engineering and design to translate customer and business needs into clear product requirements and roadmap priorities.
- Identifying friction points in the user journey and driving solutions that improve adoption, time to value, and ongoing usability.
- Collaborating with technical teams to ensure the experience is reliable, scalable, and aligned with enterprise customer needs.
- Supporting product launches by working with product marketing and enablement to prepare internal teams for new capabilities.
- Bringing a curious, practical, and collaborative approach to solving customer and platform challenges.
Requirements
- 3+ years of experience as a product manager or in a closely related role working on software products.
- Strong communication skills, with the ability to work effectively across technical and non-technical teams.
- Ability to break down complex problems and turn them into clear, actionable product requirements.
- Customer focus and an interest in improving onboarding, usability, and operational experiences.
- Solid understanding of product management fundamentals and modern software development processes.
Benefits
- EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.
- We provide access to CuraLinc to aid employees in health and wellness tips and practices.
- Wellness Fridays extending to December 2026.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementsoftware development processesproduct requirementsuser journey analysisoperational workflowsonboardingusability improvementscustomer experience enhancementscalabilityreliability
Soft Skills
communicationcollaborationproblem-solvingcustomer focuscuriositypracticalitycross-functional teamworkprioritizationadaptabilityanalytical thinking