EDB

CX Digital Success Manager

EDB

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Build and execute a comprehensive digital customer success strategy that delivers measurable impact on NRR, GRR, product adoption, and customer satisfaction.
  • Own the tech stack, align campaigns to customer segmentation and journey mapping.
  • Lead the integration of Totango with marketing automation tools to orchestrate multi-channel campaigns.
  • Develop and execute comprehensive one-to-many strategies including webinars, digital workshops, user communities, and knowledge base content.
  • Define success metrics and build reporting frameworks that demonstrate the business impact of digital CS initiatives.

Requirements

  • 5+ years of customer success experience with at least 2 years specifically in digital CS or scaled customer programs in B2B SaaS or enterprise software environments.
  • Deep hands-on experience with customer success platforms such as Gainsight or Totango, including journey orchestration, health scoring, and analytics capabilities.
  • Proven expertise with marketing automation platforms like Marketo or Pardot, including campaign design, email automation, lead scoring, and integration with CRM systems.
  • Strong analytical mindset with the ability to segment customers based on behavior, firmographics, and product usage data.
Benefits
  • EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.
  • We provide access to CuraLinc to aid employees in health and wellness tips and practices.
  • Wellness Fridays extending to December 2026!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successdigital customer successjourney orchestrationhealth scoringanalyticscampaign designemail automationlead scoringreporting frameworkssegmentation
Soft Skills
analytical mindsetstrategic thinkingcommunicationleadershiporganizational skills