Ecotrak Facility Management Software

Customer Success Manager

• Serve as the primary point of contact for assigned enterprise customers, guiding them through the full lifecycle.
• Strive for excellence to continue achieving 100% customer satisfaction with managed services.
• Grow assigned accounts by learning the customer needs and aligning these needs with the current and emerging ENTOUCH capabilities.
• Lead proactive portfolio reviews to ensure customer goals and performance objectives are achieved.
• Create and deliver monthly and annual business reviews with actionable insights.
• Provide onboarding, training, and remote support as needed.
• Coordinate and oversee customer product hardware rollouts, ensuring alignment across internal teams and timely delivery.
• Collaborate with Engineering, Operations, Accounting and Support to deliver seamless service and resolve issues efficiently.
• Identify and pursue opportunities to expand customer engagement and adoption.
• Act as a customer advocate within ENTOUCH, ensuring the customer voice informs internal priorities.
• Analyze usage and performance data to identify trends and recommend optimizations.
• Communicate proactively, clearly, and consistently to maintain alignment and trust.

Customer Success Manager – Entouch Controls

Sales Engineer

• Partner with leadership and product teams to define go-to-market, pricing strategy, and competitive positioning
• Translate complex customer needs into actionable product improvements and craft value proposition
• Design and deliver tailored demos, proofs-of-concept, demo scripts, strategy, and playbooks to scale Sales Engineering
• Train the sales team on demos and enablement to shorten sales cycles
• Find innovative ways to get prospects close to the product without formal demos
• Lead technical presentations and proofs-of-concept and support sales conversations by addressing technical questions
• Partner on proposals, documentation, and technical solutioning
• Relay customer feedback to inform product roadmap
• As a founding hire, recruit, mentor, and shape cross-functional collaboration
• Report to the VP of Sales and partner closely with Account Executives, Product Managers, and Customer Success

Product Manager

• Own the product development lifecycle for core platform features (web), APIs, and integrations — from discovery and planning to delivery and iteration
• Partner closely with UX/UI design to make complex workflows simple, scalable, and intuitive
• Collaborate with engineering on data workflows, backend logic, and UI behavior
• Own integration workstreams involving external APIs, SFTP automation, custom field mapping, and lambda functions
• Coordinate cross-functionally with customer success, implementation, and support to translate real-world problems into product solutions
• Monitor and resolve incidents tied to your features, understanding edge cases and fallout scenarios
• Support go-to-market execution (beta, enablement, documentation)
• Champion platform-first thinking and reuse across the product and tech stack
• Measure and improve adoption, usability, and stability of what you ship

Product Owner

Account Executive

• Own the full sales cycle—from outbound prospecting to close
• Drive pipeline through cold calls, email outreach, and personalized campaigns
• Research target accounts using LinkedIn, web insights, and CRM data
• Deliver engaging, consultative product demos that highlight ROI
• Partner with Facilities, Finance, and Operations executives to understand pain points and present tailored solutions
• Collaborate with Marketing and SDRs to qualify and nurture inbound leads
• Track all activities and maintain pipeline accuracy in HubSpot
• Stay current on industry trends and competitive solutions
• Consistently meet or exceed monthly and quarterly sales targets