Ecosystem

Business Development Rep

• Establish and maintain a strong customer base by proactively developing the sales funnel and leveraging your network to generate new leads
• Connect regularly with prospects to evaluate their needs and demonstrate how Ecosystem re-works the built environment for greater efficiency and sustainability
• Use a consultative sales approach to develop lasting relationships with executive decision-makers, supporting client retention and identifying cross-sell and upsell opportunities
• Partner with in-house engineering teams to assess and validate client needs from initial contact through to the full acquisition process
• Coordinate and lead clients’ on-site walk-throughs with in-house engineering experts and customers to align on project scope and opportunities
• Collaborate with multidisciplinary teams to craft timely, high-quality proposals that address client concerns, objectives and meet Ecosystem’s standards
• Contribute to go-to-market strategy development and execution in partnership with senior leadership
• Work with Marketing and Communications to enhance Ecosystem’s regional visibility as a results-driven engineering and construction firm
• Monitor client satisfaction through structured feedback at key stages of the client journey
• Use Salesforce to manage client data, track market intelligence, and report on sales performance

Senior Business Development Manager

• Establish and maintain a strong customer base by proactively developing the sales funnel and leveraging your network to generate new leads
• Connect regularly with prospects to evaluate their needs and demonstrate how Ecosystem re-works the built environment for greater efficiency and sustainability
• Use a consultative sales approach to develop lasting relationships with executive decision-makers, supporting client retention and identifying cross-sell and upsell opportunities
• Partner with in-house engineering teams to assess and validate client needs from initial contact through to the full acquisition process
• Coordinate and lead clients’ on-site walk-throughs with in-house engineering experts and customers to align on project scope and opportunities
• Collaborate with multidisciplinary teams to craft timely, high-quality proposals that address client concerns, objectives and meet Ecosystem’s standards
• Contribute to go-to-market strategy development and execution in partnership with senior leadership
• Work with Marketing and Communications to enhance Ecosystem’s regional visibility as a results-driven engineering and construction firm
• Monitor client satisfaction through structured feedback at key stages of the client journey **Use Salesforce to manage client data, track market intelligence, and report on sales performance

Customer Support

• Diagnose and resolve incidents and requests related to Microsoft 365: Teams, OneDrive, SharePoint Online, access management, sharing, synchronization, permissions, site and library structures.
• Perform root-cause analysis on recurring issues, propose durable fixes, and document solutions.
• Collaborate with Level 1 (standardization, scripts, guides) and Level 3 (clear escalations with complete information, reproduction steps, logs).
• Communicate clearly with users: define the request, clarify impacts, explain trade-offs, and confirm next steps.
• Design, develop, and deploy robust Power Automate flows (approvals, notifications, synchronizations, tasks, controls), primarily backed by SharePoint Online.
• Implement operational patterns: error handling, retries, logging, monitoring, alerts, documentation, ownership, and handover.
• Contribute to M365/SharePoint governance: standards (naming, ownership, lifecycle), permission practices, site structure, and external sharing management.
• Help maintain consistency and security: adopt a posture of “enough structure to protect the organization” without unnecessary bureaucracy.
• Track the effectiveness of automations and processes (simple indicators) and take action as needed to reduce technical debt and increase reliability.
• Maintain useful operational documentation: procedures, checklists, Knowledge Base articles when needed.
• Monitor simple indicators: volumes, recurrence, time to resolution, main pain points; propose targeted improvements.

Senior Business Development Manager

Senior Business Development Manager

Digital Workplace Support Specialist – Level 2