Support Specialist, Customer Service Representative
ECOMMERCE ONE
part-time
Posted on:
Location Type: Hybrid
Location: Krefeld • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Central point of contact for customers.
- Advising new and existing customers on software-related questions.
- Providing support via email, phone and the support forum.
- Communicating complex topics in a clear and understandable way.
- Recording customer requests for product improvements.
Requirements
- Passion for e-commerce.
- Pragmatic, hands-on mentality.
- Strong service and customer orientation.
- Interest in technical topics.
- Excellent communication skills (written and verbal).
- Good German language skills.
- Ideally, very good English skills.
Benefits
- An attractive working-time model with flexible hours (flextime).
- Varied and interesting tasks with a high degree of responsibility.
- The freedom to contribute and implement your own ideas and experience.
- A long-term perspective in the growing e-commerce market.
- A great working atmosphere with flat hierarchies and a good sense of humour.
- Working in a dynamic and open-minded team.
- Centrally located, modern offices with good public transport connections.
- Free coffee, fresh fruit, and soft drinks.
- Access to employee offers with discounts on hundreds of brands.
- Regular company events.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer orientationcommunication skillsservice orientationpragmatic mentalityhands-on mentality