Support Specialist – Customer Support Representative
ECOMMERCE ONE
part-time
Posted on:
Location Type: Hybrid
Location: Krefeld • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Central point of contact for our customers.
- Advising new and existing customers on getting started with our software.
- Providing support via email, phone, and in the support forum.
- Explaining complex topics in an easy-to-understand way.
- Recording customer requests and passing them on to the relevant departments for product improvements.
Requirements
- Passion for e-commerce.
- Experience in customer-facing roles.
- Pragmatic, hands-on mentality.
- Strong service and customer orientation.
- Enjoyment in dealing with technical topics.
- Excellent communication skills (written and verbal).
- Good German language skills and ideally very good English skills.
Benefits
- An attractive working time model with flexible hours.
- Varied and interesting tasks with a high degree of responsibility.
- The freedom to contribute and implement your own ideas and experience.
- Long-term prospects in the growing e-commerce market.
- A great working atmosphere with flat hierarchies and a good sense of humor.
- Working in a dynamic and open-minded team.
- Centrally located, modern offices with good public transport connections.
- Complimentary coffee, fresh fruit, and soft drinks.
- Access to employee offers with discounts on hundreds of brands.
- Regular company events.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer orientationcommunication skillsservice orientationpragmatic mentalityhands-on mentality