Key Account Manager

Ecologi | B Corp™

Key Account Manager driving sales and business development for engineered ceramics at Morgan Advanced Materials. Focusing on strategic account management, customer service, and market trends.

Posted 4/30/2026full-timeNew Bedford • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Key Account Manager is a strategic member of the Engineered Ceramics commercial team, providing sales, marketing and business development expertise to drive growth in the assigned book of business.
Working closely with all team members, this individual is responsible for executing on the sales and marketing strategy to drive high performance in the areas of Strategic Account Management, Business Development, Share-of-Wallet Growth, Customer Service, Price Realization and Voice of the Customer (VOC).
Manage assigned book of business that will include multi-site, cross regional technology families for the global Morgan business
Understand Key Accounts products and end market requirements and drivers to build strong relationships and credibility, and ability to anticipate changes in end market dynamics
Identify and document key customer trends identifying today and tomorrow’s requirements
Benchmark competitor product offerings and market positioning. Propose product strategies to win at assigned accounts
Provide formal recommendations in the area of lead time, quote turn around, pricing and supply chain solutions.
Propose account strategy for key customers: identify opportunities, propose the solutions and clarify appropriate business models
Identify attractive NBDP and SoW projects to meet growth objectives, including next generation programs at Key Accounts and positioning Morgan to win in those programs
Develop strategic account plans focusing on SoW Growth, Order Conversion, Customer Service, Price Realization and Voice of the Customer (VOC) including technical
Manage strategic partners and 3rd party agents in assigned book of business
Utilize Morgan CRM to manage all sales and marketing data including customer visit reports, quotes, NBDP, SoW, competitor information and any other relevant information.
Any additional duties required at the discretion of line manager

Requirements

What you’ll need

5+ years of sales and account management experience
Degree from a four-year University or 5+ years related experience and/or training; or equivalent combination of education and experience.
Experience managing people.
Ability to work in complex organizational structures.
Strong commercial experience including customer relations/pricing/marketing.
Strategic business acumen and planning ability.
Excellent communication skills that focus on clarity and simplicity, both written and oral.
Experience and understanding of an international culture
Individual must be a: Citizen of the United States, or Permanent resident alien of the United States, or Protected individual as defined by 8 U.S.C. 1324b(a)(3) as defined by 22CFR120.15

Benefits

Comp & perks

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales managementaccount managementbusiness developmentstrategic account managementcustomer serviceprice realizationmarket analysislead time managementsupply chain solutionsstrategic planning

Soft Skills

communication skillsstrategic business acumenrelationship buildingorganizational skillsteam collaborationproblem-solvingadaptabilitycultural understandingclarity in communicationleadership