Customer Service Representative
Ecole Vanguard School
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Respond to inquiries from students, parents, and educators, providing clear and accurate information about school programs and services.
- Assist in the enrollment process by guiding prospective students and their families through application procedures and requirements.
- Maintain and update student records and databases, ensuring all information is current and accurately reflected.
- Coordinate with various departments to ensure seamless communication and service delivery for students and their families.
- Handle and resolve complaints or issues in a professional manner, escalating them to appropriate personnel when necessary.
Requirements
- Bachelor's degree in Education, Communication, or a related field.
- Minimum of 2 years experience in customer service, preferably within an educational setting.
- Excellent communication and interpersonal skills with a strong command of the English language; proficiency in French is an asset.
- Strong problem-solving abilities and a proactive approach to addressing customer inquiries and concerns.
- Proficiency in using CRM software and other relevant computer applications.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM softwarecomputer applications
Soft skills
communication skillsinterpersonal skillsproblem-solving abilitiesproactive approach
Certifications
Bachelor's degree in EducationBachelor's degree in CommunicationBachelor's degree in related field