Flemish Speaking Customer Experience Representative

Ecolab

Customer Experience Representative supporting Flemish-speaking customers via calls and chat. Engaging with a renowned global brand in home appliances and consumer technology.

Posted 7/27/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSenior💰 €16,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in Flemish and business-level English, with strong communication skills to effectively assist customers. Proficient in navigating multiple software platforms and documenting customer interactions accurately.

Highest-signal resume keywords

Fluent Flemish (C1/C2 Level)Business-Level English (B2 Level)Outstanding Written CommunicationTechnical Support ExperienceCustomer Relationship Management (CRM) Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Verbal CommunicationActive ListeningProblem-Solving MindsetPatience

Tools & Technologies

Internal Messaging ToolsCustomer DatabasesSoftware Platforms

Industry Keywords

Retail ExperienceHospitality ExperienceCall Center ExperienceCustomer Care ExperienceTech Support Experience

About the role

Key responsibilities & impact

Address incoming inquiries from Flemish-speaking customers through calls, emails, and live chat.
Guide users through step-by-step technical fixes for their appliances and gadgets.
Accurately document customer interactions, case details, and resolutions in the internal CRM.
Build deep product knowledge and alignment with company values.
Participate in ongoing training sessions to stay updated on new product releases, software updates, and service best practices.

Requirements

What you’ll need

Fluent mastery of Flemish (C1/C2 level), along with business-level English proficiency (B2 level) for internal company communications.
Outstanding written and verbal communication, marked by patience, active listening, and a problem-solving mindset.
Ability to navigate multiple software platforms, internal messaging tools, and customer databases simultaneously.
Prior experience in retail, hospitality, call centers, tech support, or customer care is preferred (not mandatory).

Benefits

Comp & perks

Full private health and life insurance starting from day one.
Language Bonus: An additional €150 monthly allowance for your Flemish language skills.
Performance Bonus: Up to €100 monthly based on achieving quality and performance targets.
Food Allowance: €7 per working day, adding roughly €140–€150 net to your monthly income.
Clear internal progression paths into team leadership, quality assurance, or corporate training roles.
A welcoming, international company culture featuring modern facilities, social team events, and a supportive community.