Customer Success Manager, Gewerbekunden

Ecolab

Customer Success Manager facilitating corporate client relationships for an independent insurance broker in Hamburg. Focused on advisory and strategic development across commercial insurance sectors.

Posted 7/12/2026full-timeHamburg • 🇩🇪 GermanyMid-LevelSenior💰 €50,000 - €70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-value corporate clients with a focus on commercial property and liability insurance. Capable of providing strategic advisory services and developing tailored insurance solutions while maintaining strong client relationships.

Highest-signal resume keywords

Commercial Property InsuranceLiability InsuranceInsurance AdvisoryClient Portfolio ManagementMS Office 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance QualificationClaims HandlingStrategic DevelopmentInsurance Solutions DesignRisk Management

Soft Skills

Highly OrganizedSolution-OrientedIndependent Working StyleStrong Service MindsetProfessional Demeanor

Certifications & Qualifications

Kaufmann/Kauffrau Für Versicherungen Und Finanzen

Industry Keywords

Corporate ClientsInsurance BrokerInsurance CarrierField Sales SupportBespoke Industry-Specific Programs

About the role

Key responsibilities & impact

Holistic management of high-value corporate clients and acting as a competent strategic partner on equal footing:
Independent advisory and strategic development of a defined client portfolio from the commercial and industrial sectors.
Central expert and point of contact for commercial property, liability, and accident insurance (P&C and accident).
Designing, placing, and continuously optimizing tailored insurance solutions and developing bespoke industry-specific programs.
Structured support, review, and handling of claims in close coordination with clients and risk carriers.
Technical support for field sales during strategic client meetings and annual reviews.

Requirements

What you’ll need

Successfully completed training as an insurance clerk (Kaufmann/Kauffrau für Versicherungen und Finanzen) or an equivalent insurance qualification.
Solid expertise in commercial property and/or liability insurance, ideally supported by several years of practical experience with an insurance broker or carrier.
Highly organized, solution-oriented, and independent working style combined with a strong service mindset.
Confident, composed, and professional demeanor when dealing directly with managing directors and decision-makers.
Proficient in the MS Office 365 suite (especially Word, Excel, Outlook); fluent German at C2 level.

Benefits

Comp & perks

Attractive compensation package: secure base salary (€50k–€70k), a 13th-month salary, a performance-based annual bonus, and the option for additional commission participation through personal referrals.
Flexible working hours through a flexitime model (core hours 09:00–15:00).
Up to 60% remote work (3 days per week).
30 days of vacation (Christmas Eve and New Year’s Eve are additionally fully paid days off).
Family-oriented company culture: a well-coordinated team (11–50 employees) with short decision-making lines, weekly complimentary company lunches, team events, and a noticeably collegial atmosphere.
Employer-funded extras such as an individual annual health budget, company pension scheme (bAV), and company accident insurance.
Conveniently located office with excellent public transport links and dedicated employee parking, option for company bike leasing (JobRad), and a childcare subsidy.