German and Dutch Speaking Customer Advisor

Ecolab

Customer Relations Consultant managing B2B client interactions for elite fleet operators in logistics. Delivering tailored solutions and collaborating with internal teams in a hybrid role based in Ghent, Belgium.

Posted 6/28/2026full-timeGhent • 🇧🇪 BelgiumMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver strategic guidance and tailored interventions for elite fleet operators, transport partners, and specialized automotive dealerships.
Manage critical inbound communications via phone and digital channels, upholding our uncompromising standards for safety and excellence.
Diagnose the underlying causes of complex logistical and technical challenges to deliver optimal outcomes for corporate partners.
Partner with Sales, Logistics, and Engineering divisions to ensure seamless workflows and data accuracy.

Requirements

What you’ll need

Native or near-native fluency in both German and Dutch is mandatory.
Professional fluency in English (minimum B2 level) for corporate reporting and cross-border internal collaboration.
A strong dedication to service excellence with the capacity to remain composed during peak operational hours.
Ability to navigate multiple software platforms and data analysis tools concurrently.
Readiness to work within a 24/7 rotating shift framework to provide continuous global coverage.

Benefits

Comp & perks

Comprehensive private health and life insurance coverage effective from day one.
Relocation Assistance: To facilitate your transition to Belgium, we provide a complimentary, fully furnished apartment in Ghent for your first month while you secure long-term housing.
Professional Development: Defined internal pathways for advancement into leadership positions or specialized corporate functions worldwide.
Predictable Scheduling: A structured 40-hour work week mapped out well in advance to help you balance your personal commitments.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Composure Under PressureDedication To Service Excellence