Dutch Speaking Customer Advisor

Ecolab

Digital Financial Solutions Specialist supporting a leading fintech firm with high-touch customer care. Engaging in omnichannel client relations and managing nuanced financial inquiries while working remotely from Portugal.

Posted 6/28/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver prompt, high-tier solutions to users via telephone, email correspondence, and real-time text chat platforms.
Manage complex, sensitive inquiries regarding user profile security, transaction infrastructure, and intricate billing histories.
Guide users through the nuances of our global payment gateway and mobile applications with clear, authoritative instructions.
Oversee sensitive financial cases—such as payment reversals, invoicing discrepancies, and fraud mitigation—with absolute discretion and precision.
Maintain meticulous logs of all customer interactions and route critical financial files to the appropriate specialized internal departments.
Stay continuously informed on system enhancements and shifting international banking protocols through regular team syncs.

Requirements

What you’ll need

Native or near-native mastery of the Dutch language (C1 level minimum)
Professional business English proficiency (B2 level)
Current residency in Portugal (or a firm commitment to relocate independently)
Valid legal authorization to work within the European Union
Exceptional organizational skills and personal accountability required to thrive in a self-directed, virtual workspace
A highly logical mindset with the ability to articulate complex financial concepts clearly, both verbally and in writing
Advanced comfort navigating financial technology software, account dashboards, and the broader digital economy.

Benefits

Comp & perks

Geographic Liberty: A permanent, fully virtual career path operating entirely from any region within continental Portugal or its islands.
Workspace Hardware: All necessary high-end corporate technology—including a dedicated laptop and professional headset—will be dispatched straight to your residence before day one.
Attractive Remuneration: A dependable fixed base salary enhanced by performance-linked monthly cash incentives.
Immediate Coverage: Comprehensive private health and life insurance protections active from your initial contract date.
Professional Development: Ongoing professional coaching paired with transparent pathways to ascend into management, quality assurance, or specialized fintech advisory positions.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional Organizational SkillsPersonal AccountabilityLogical Mindset