Polish Speaking Customer Advisor

Ecolab

Polish Speaking Customer Advisor providing technical support for a premier tech brand. Resolving customer inquiries and guiding users through software and app issues remotely from Portugal.

Posted 6/24/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

technical troubleshootingdevice connectivityoperating systemscloud applicationssoftware updatesuser accountsaccount securitydata privacysubscription managementcase documentation

Soft Skills

communication skillsactive listeningempathycustomer educationadaptabilityproblem-solvingpatiencepositive attitudewillingness to learncustomer support

Tools & Technologies

internal global databaseconsumer electronicsapps

Industry Keywords

Polish language proficiencyB2 level Englishcustomer servicetech supportlocation integrityvalid local documentationNIFNISSresidency permitwork permit

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Customer Support: Interact with Polish-speaking customers via inbound phone calls, chats, or emails in a polite, professional, and empathetic manner.
Technical Troubleshooting: Identify and solve problems involving device connectivity, operating systems, cloud applications, software updates, and user accounts.
Account Security: Assist customers with private data, password changes, and subscription management while strictly maintaining user privacy and data security.
Customer Education: Patiently explain technical processes in clear, simple terms that anyone can understand, turning a frustrating tech issue into a positive experience.
Case Documentation: Accurately log interaction details and technical notes into our internal global database to track ongoing customer journeys.

Requirements

What you’ll need

Language Proficiency: Native or near-native fluency in Polish, combined with a solid B2 level of English.
Location Integrity: You must already reside legally in Portugal with valid local documentation (NIF, NISS, and residency/work permit).
Communication Skills: A natural passion for helping people, excellent active listening skills, and the ability to explain tricky problems in simple words.
Tech Savvy: A genuine interest in consumer electronics, apps, and operating systems.
Adaptability: The capacity to thrive in a fast-paced environment where software features and procedural rules can update frequently.
Experience: A background in customer service or tech support is nice to have, but a positive attitude and a willingness to learn matter most.

Benefits

Comp & perks

100% Work from Home: Say goodbye to daily commutes.
Competitive Salary Package: A stable monthly base salary plus performance bonuses, language premiums, and a daily food allowance.
Comprehensive Health Benefits: Private health and life insurance coverage starting from day one of your contract.
Paid Technical Training: A thorough, world-class training program to fully prepare you for the technical and communication standards of the brand.
Real Career Growth: Clear pathways for professional advancement into roles like Team Leader, Quality Assurance, Trainer, or Technical Support Specialist.
Multicultural Culture: Join an inclusive, supportive global community of professionals where your voice is valued.