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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Customer Support: Interact with Polish-speaking customers via inbound phone calls, chats, or emails in a polite, professional, and empathetic manner.
- Technical Troubleshooting: Identify and solve problems involving device connectivity, operating systems, cloud applications, software updates, and user accounts.
- Account Security: Assist customers with private data, password changes, and subscription management while strictly maintaining user privacy and data security.
- Customer Education: Patiently explain technical processes in clear, simple terms that anyone can understand, turning a frustrating tech issue into a positive experience.
- Case Documentation: Accurately log interaction details and technical notes into our internal global database to track ongoing customer journeys.
Requirements
What you’ll need- Language Proficiency: Native or near-native fluency in Polish, combined with a solid B2 level of English.
- Location Integrity: You must already reside legally in Portugal with valid local documentation (NIF, NISS, and residency/work permit).
- Communication Skills: A natural passion for helping people, excellent active listening skills, and the ability to explain tricky problems in simple words.
- Tech Savvy: A genuine interest in consumer electronics, apps, and operating systems.
- Adaptability: The capacity to thrive in a fast-paced environment where software features and procedural rules can update frequently.
- Experience: A background in customer service or tech support is nice to have, but a positive attitude and a willingness to learn matter most.
Benefits
Comp & perks- 100% Work from Home: Say goodbye to daily commutes.
- Competitive Salary Package: A stable monthly base salary plus performance bonuses, language premiums, and a daily food allowance.
- Comprehensive Health Benefits: Private health and life insurance coverage starting from day one of your contract.
- Paid Technical Training: A thorough, world-class training program to fully prepare you for the technical and communication standards of the brand.
- Real Career Growth: Clear pathways for professional advancement into roles like Team Leader, Quality Assurance, Trainer, or Technical Support Specialist.
- Multicultural Culture: Join an inclusive, supportive global community of professionals where your voice is valued.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingdevice connectivityoperating systemscloud applicationssoftware updatesuser accountsaccount securitydata privacysubscription managementcase documentation
Soft Skills
communication skillsactive listeningempathycustomer educationadaptabilityproblem-solvingpatiencepositive attitudewillingness to learncustomer support