German Speaking Team Lead Support, Technical Lead

Ecolab

Team Lead Support managing technical support and overseeing support team operations for medical data management. Responsible for ensuring system functionality and improving customer service processes.

Posted 5/31/2026full-timeMunich • 🇩🇪 GermanySenior💰 €60,000 - €75,000 per yearWebsite

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Manage the support team, assign tasks, and set priorities.
Respond to questions from users and hospital IT teams about medical imaging software.
Provide technical support (Level 1 and 2) for cloud systems, servers, and applications.
Improve support procedures to enhance customer service.
Resolve complex technical issues in collaboration with other teams.
Monitor live applications and systems to ensure smooth operation.
Handle major incidents for key clients and update help documentation.

Requirements

What you’ll need

Minimum 5 years of experience in technical customer support (Level 1 and 2).
Some prior experience leading people (including remote teams).
Strong knowledge of Windows Server and SQL databases.
Degree in Computer Science, IT vocational training, or equivalent experience.
Fluent German (C1) and good English (B2).

Benefits

Comp & perks

30 days of vacation per year
Flexibility to work from home up to 4 days a week
Meaningful work in healthcare technology
Opportunities for career growth
Supportive company culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportcloud systemsserversapplicationsWindows ServerSQL databases

Soft Skills

team managementtask assignmentprioritizationcustomer serviceincident resolutioncollaboration

Certifications

degree in Computer ScienceIT vocational training