Customer Engagement Specialist
Ecolab
full-time
Posted on:
Location Type: Office
Location: Macquarie Park • Australia
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About the role
- Manage and respond to all incoming customer enquiries for your assigned portfolio, ensuring prompt and professional resolution.
- Build strong relationships with institutional clients, proactively communicating to drive retention and satisfaction.
- Assist customers with replenishment orders, ensuring continuity of supply and service.
- Identify and pursue opportunities for new solution sales within your customer base.
- Support and execute digital sales campaigns as required throughout the secondment period.
- Track and report on key metrics, including customer retention rates, sales performance, and campaign outcomes.
- Work closely with the Institutional Sales Lead and team members to share best practices and contribute to continuous improvement.
Requirements
- Experience in inside sales, customer service, or account management (B2B preferred)
- Strong communication skills—written, verbal, and virtual
- Proven ability to build and maintain customer relationships
- Comfortable with digital tools and sales platforms
- Self-motivated, organized, and able to manage multiple priorities
- Previous experience managing a customer portfolio is highly regarded
- Ability to work independently and as part of a collaborative team
- Willingness to participate in digital sales campaigns and adapt to new technologies
Benefits
- Flexible work arrangements
- Competitive remuneration
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inside salescustomer serviceaccount managementsolution salessales performance trackingcustomer retention metrics
Soft Skills
communication skillsrelationship buildingself-motivatedorganizational skillscollaborative teamwork