French-speaking Customer Advisor
Ecolab
full-time
Posted on:
Location Type: Hybrid
Location: Barcelos • Portugal
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About the role
- Respond to incoming inquiries via phone, email, and instant messaging.
- Help users get the most out of their meal card and their customer portal.
- Handle account maintenance operations (account activation, card blocking in case of loss, card renewal, and security resets).
- Act as an intermediary for restaurateurs and retail partners experiencing issues with transactions or the refund process.
- Analyze transactions to quickly identify the source of a problem and provide precise, educational responses.
Requirements
- Language Proficiency: You have a C1 or C2 level in French (spoken and written).
- Interpersonal Skills: You are patient, possess strong analytical thinking, and have a natural service-oriented attitude.
- IT Autonomy: You are comfortable navigating multiple digital tools and management software (CRM) simultaneously.
- Flexibility: You enjoy the autonomy of remote work while also valuing in-person days to maintain strong team cohesion.
- Experience: No prior experience is required (customer service experience is a plus).
Benefits
- Hybrid Flexibility: Work 3 days per week from home and 2 days per week on-site at our modern offices in Braga.
- Compensation Package: An attractive base salary plus a monthly performance bonus that rewards your results.
- Complete Coverage: Comprehensive Health and Life insurance protecting you from your first day of employment.
- Career Development: We invest in our employees. Through ongoing training, you will have access to real internal promotion opportunities (Coaching, Management, Quality Specialization).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
interpersonal skillsanalytical thinkingservice-oriented attitudepatience