Ecolab

French-speaking Customer Advisor

Ecolab

full-time

Posted on:

Location Type: Hybrid

Location: Vila Nova de Famalicão • Portugal

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About the role

  • User Support and Guidance: Respond to calls and messages from meal card holders regarding how their account works.
  • Troubleshooting and Expertise: Diagnose reasons for a declined payment at a merchant and propose an immediate solution.
  • Merchant Network Support: Assist restaurant owners and supermarket managers with the procedures for accepting the card.

Requirements

  • Strong Command of French: Excellent spoken French and impeccable written French (minimum C1/C2 level).
  • Local Residence: This position is open exclusively to candidates already residing in Braga or its immediate vicinity. Please note that no relocation package is provided.
  • Service Orientation: You have a calm temperament, are a good listener, and take pleasure in solving other people's problems.
  • Computer Agility: Able to navigate quickly between multiple screens and enter data accurately into a CRM system.
  • Team Player: Even when working remotely, you stay connected with colleagues and actively participate in team life.
Benefits
  • Hybrid Work Model: Flexible arrangement with 2 days on-site in Braga to maintain social connection and 3 days remote for additional flexibility.
  • Compensation: Competitive fixed base salary, supplemented by a monthly performance bonus linked to the quality of your work.
  • Comprehensive Coverage: Health insurance and life insurance from the first day of your contract.
  • Meal Benefits: A meal ticket card (the product you will represent!) with an attractive daily value.
  • Paid Training: You will receive comprehensive training on our tools, processes, and products from the start.
  • Career Progression: We are committed to developing our employees. Opportunities regularly open up for roles such as Supervisor, Trainer, or Quality Analyst.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
service orientationcalm temperamentgood listenerproblem-solvingteam player