French-speaking Customer Advisor
Ecolab
full-time
Posted on:
Location Type: Hybrid
Location: Braga • Portugal
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About the role
- Ensure a smooth and reassuring experience for all members of our ecosystem (users and partners).
- Assist beneficiaries of the meal benefits solution with managing their accounts across multiple communication channels (calls, emails, chats).
- Perform first-level card maintenance (activation, unblocking, blocking/reporting, management of security codes).
- Support partner merchants with payment acceptance and understanding refund processes.
- Ensure the accuracy of information provided and maintain thorough follow-up of each case in our internal tools.
Requirements
- Fluency in French: Excellent verbal and written communication skills in French (C1/C2 level) are required.
- Local residence: You must already live in the Braga area. Please note that no relocation assistance is available.
- Interpersonal skills: Patient, pedagogical, and a strong listener.
- Technical skills: Comfortable with basic computer tools and able to navigate quickly between different software interfaces.
- Motivation: Prior experience is an advantage, but we welcome entry-level candidates eager to train and commit.
Benefits
- Hybrid work model: Enjoy flexible remote work (3 days per week) while maintaining in-person collaboration at our Braga offices (2 days per week).
- Compensation: Competitive base salary supplemented by monthly performance bonuses.
- Social protection: Comprehensive health and life insurance covering your needs from day one.
- Meal benefits: A meal allowance provided via our own meal card solution.
- Career progression: Priority access to internal promotion opportunities to become a future supervisor, quality coach, or trainer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
interpersonal skillspatientpedagogicalstrong listenerexcellent verbal communicationexcellent written communication