Ecolab

French-speaking Customer Service Advisor

Ecolab

full-time

Posted on:

Location Type: Hybrid

Location: Guimaraes • Portugal

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About the role

  • Based at our center of excellence in Braga, you will be the ambassador of our customer service for French-speaking users.
  • Your role is to turn every interaction into a positive and efficient experience.
  • Personalized support: Respond to users' inquiries (individual customers and restaurateurs) by phone, chat, and email.
  • Technical expertise: Guide customers in using their meal card (activation, blocking, PIN management, mobile app).
  • Diagnosis and resolution: Analyze payment incidents or account anomalies and propose quick solutions.
  • Administrative follow-up: Document your interactions in our management tool to ensure service continuity.

Requirements

  • Language skills: You have an excellent command of French (C1/C2).
  • Service orientation: You are naturally customer‑oriented, patient, and possess strong listening skills.
  • Digital autonomy: You are comfortable with IT tools and able to switch between different software applications with ease.
  • Location: You must reside in the Braga region. (Position open only to local residents; no relocation assistance provided).
  • Experience: Entry-level candidates are welcome! Previous customer service experience is a plus, but your motivation and interpersonal skills will make the difference.
Benefits
  • Balanced lifestyle: A hybrid work model (2 days in the office for team cohesion, 3 days at home for your comfort).
  • Attractive compensation package: Competitive base salary with a monthly performance bonus.
  • Comprehensive social protection: Health and life insurance included from your start date.
  • Tangible perks: Meal card (the product you'll manage daily!) and access to modern, comfortable workspaces.
  • Career prospects: A personalized career plan with real opportunities to advance to roles such as trainer, supervisor, or quality analyst.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical expertisepayment incident analysisaccount anomaly resolutioncustomer inquiry response
Soft skills
customer-orientedpatiencelistening skillsinterpersonal skillsmotivation