Ecolab

Field Operations Manager

Ecolab

full-time

Posted on:

Location Type: Office

Location: Austin • Texas • 🇺🇸 United States

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Salary

💰 $75,000 - $110,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead a team of 8-10 Service Specialists responsible for day and night route management while ensuring service excellence and compliance with applicable regulations / laws
  • Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab while emphasizing on customer retention, growing existing accounts & maintaining a high level of customer satisfaction
  • Ensure your team of service specialists achieves their financial and service delivery goals
  • Pursue sales and new business opportunities
  • Coordinate initial services and maintain inventory and perform QA visits
  • Build and maintain customer relationships within the market
  • Be a champion of safety and ensure your team upholds strong safety practices and values

Requirements

  • High School diploma or equivalent
  • 3 years of field support or service-related industry experience
  • Position requires the ability to work overnight shifts as needed
  • Position requires the ability to obtain required pest certification and/or business licensing pursuant to state/local law
  • Position requires a current and valid Driver’s License
  • Ecolab conducts a background check on all candidates who receive a job offer
  • Due to federal contract requirements, this Pest Elimination position requires a drug test including THC for all candidates who receive a job offer
  • Bachelor’s Degree preferred
  • 3 years supervisory or team leadership experience in a field support or service-related industry
  • Proven record of meeting customer needs, quality service delivery and meeting business objectives
  • Exceptional communication and organization skills with aptitude to implement change initiatives
  • Good decision-making and problem-solving skills when handling challenging situations in a fast-paced environment
  • Prior experience in value added sales and/or new account generation
  • Prior budget and P&L responsibilities
  • Bi-lingual – English and Spanish
Benefits
  • Starting Day 1 access to our comprehensive benefits package including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement, paid parental leave, select discounted childcare resources and more!
  • Receive a company service vehicle for business use
  • Access to best-in-class resources, tools, and technology
  • Grow your income as you drive district profitability
  • Thrive in a company that values a culture of safety

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
pest certificationbusiness licensingbudget responsibilitiesP&L responsibilitiesvalue added salesnew account generation
Soft skills
leadershipcustomer retentioncustomer satisfactioncommunicationorganizationdecision-makingproblem-solving
Certifications
Driver’s License