Ecolab

Level 2 IoT Support Specialist

Ecolab

full-time

Posted on:

Location Type: Office

Location: Saint Paul • Illinois, Minnesota • 🇺🇸 United States

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Salary

💰 $74,700 - $112,200 per year

Job Level

JuniorMid-Level

Tech Stack

IoTJavaLinuxPython

About the role

  • Collaborating with software and hardware teams to resolve equipment challenges
  • Supporting field users and driving reliability and performance improvements
  • Writing and maintaining configurations and developing tools or widgets to enhance support and innovation for Ecolab technologies
  • Diagnosing and troubleshooting hardware/software issues, providing customers with step-by-step solutions via phone, email, or chat
  • Documenting issues and resolutions in a ticketing system
  • Conducting in-depth diagnostics to resolve complicated software bugs, network errors, and system configuration issues
  • Creating technical documentation, knowledge base articles, and training materials to help customers and other support staff
  • Analyzing trends from support data to develop strategies

Requirements

  • A bachelor’s degree in a technical or a related field is required or no degree and 6 years combined education and equivalent work experience
  • 2 years of experience in technical support or a similar role is required.
  • 1 year of scripting languages (e.g., Python, Java)
  • Proficiency with Windows, Linux, and Mac OS is essential.
  • Knowledge of computer hardware, software systems, and their interactions is crucial for troubleshooting.
  • Understanding network troubleshooting, configuration, and concepts like LAN/WAN/MAN is beneficial.
  • Familiarity with sensors, actuators, and other hardware components used in IoT Systems
Benefits
  • Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.
  • Health insurance
  • 401(k) retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
scripting languagesPythonJavaWindowsLinuxMac OSnetwork troubleshootingconfigurationcomputer hardwaresoftware systems
Soft skills
collaborationproblem-solvingcommunicationdocumentationanalytical skillscustomer supporttraininginnovationreliability improvementperformance improvement