Student Loan Call Center Representative

ECMC Group

Student Loan Call Center Representative assisting borrowers with repayment options for student loans. Making outbound calls and maintaining documentation of borrower accounts throughout the loan lifecycle.

Posted 7/29/2026part-timeRemote • Minnesota, Nevada, North Carolina, North Dakota, Washington • 🇺🇸 United StatesEntry Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing student loan borrower communications and providing guidance on repayment options while maintaining accurate documentation. Proficient in navigating financial regulations and enhancing processes within a call center environment.

Highest-signal resume keywords

Student Loan ManagementCall Center ExperienceBilingual in Spanish and EnglishFinancial Industry KnowledgeCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation AccuracyLoan Status UpdatesRegulatory KnowledgeProblem SolvingOutbound Calling

Soft Skills

Communication SkillsCounseling AbilitiesInterpersonal Skills

Tools & Technologies

System of Record

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Student LoansCollectionsBankingDefault ConsequencesBorrower Responsibilities

About the role

Key responsibilities & impact

Contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay student loans and offer options.
Makes outbound calls to students and references to counsel them on options to manage student loans.
Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and consequences of default.
Maintains clear, concise and accurate documentation of borrower accounts.
Maintains current knowledge of laws and regulations affecting repayment of student loans.
Updates loan status on system of record.
Participates in work group activities to solve problems or improve processes.

Requirements

What you’ll need

High School diploma or GED
1+ year of office/business, clerical or customer service experience
1 year of call center experience (preferred)
1 year of financial industry experience, including student loans, collections and/or banking (preferred)
Bilingual in Spanish and English (preferred)

Benefits

Comp & perks

Medical, dental, and vision insurance plan options, with a generous employer subsidy.
Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential following 1 year with at least 1,000 hours of service.
Paid time off accrual starting at 20 days/year and commuter subsidy.
Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.