Senior Operations Specialist

ECMC Group

Operations Specialist Senior handling problem accounts and training staff on bankruptcy tasks. Working for ECMC Group to support students in achieving their goals.

Posted 5/16/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesSenior💰 $25 - $28 per hourWebsite

About the role

Key responsibilities & impact

Under limited supervision, assists with handling problem accounts and answering team member processing questions.
Reviews and approves accounts that are eligible for write-off and refunds.
Trains other specialists on bankruptcy tasks, court filings and account discrepancy reviews.
Researches and resolves account resolution requests for completeness and quality for internal and external contacts.
Responds to incoming telephone calls from debtors, trustees, courts, and attorneys providing detailed loan information.
Assists with auditing employees’ work production to ensure accuracy and compliance.
Prepares departmental reports and assists with audits.
Ensures compliance with all policies and procedures.
Maintains clear, concise and accurate documentation of all action taken on borrowers’ accounts.
Corresponds with borrowers, trustees and/or attorneys, explaining complex bankruptcy and student loan issues.

Requirements

What you’ll need

High School diploma or GED.
3+ years of relevant work experience.
Knowledge of FFELP and bankruptcy laws, regulations and requirements.
Basic proficiency in Microsoft Office suite.
5C security clearance or ability to receive clearance.
Prior experience working in the bankruptcy department (preferred).
1 year of experience drafting written communication and communicating verbally to internal and external customers (preferred).
1 year of work experience in the student loan industry (preferred).
Working knowledge of student loan industry regulations (preferred).

Benefits

Comp & perks

Medical, dental, and vision insurance plan options, with a generous employer subsidy.
Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
Holiday time off.
Paid time off accrual starting at 20 days/year.
Commuter subsidy.
Tuition reimbursement up to $10,500/year for approved programs.
Student loan payment reimbursement up to $4,800/year.
Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

bankruptcy lawsFFELP regulationsaccount resolutionauditingdocumentationwritten communicationverbal communicationstudent loan regulations

Soft Skills

problem-solvingtrainingattention to detailcustomer serviceteam collaboration

Certifications

5C security clearance