Part Time Student Loan Call Center Representative

ECMC Group

Part Time Student Loan Call Center Representative assisting borrowers with repayment options and loan status updates for ECMC Group's mission to help students succeed.

Posted 4/25/2026part-timeRemote • Minnesota • 🇺🇸 United StatesEntry LevelWebsite

About the role

Key responsibilities & impact

Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping or bringing the loan current.
Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.
Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.
Receives predictive telephone dialer system transfers and handles them within required measures.
Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.
Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.
Updates loan status on system of record.
Participates in work group activities to solve problems or improve processes.
Performs other related duties as assigned.

Requirements

What you’ll need

High School diploma or GED
1+ year of office/business, clerical or customer service experience
1 year of call center experience (preferred)
1 year of financial industry experience, including student loans, collections and/or banking (preferred)
Bilingual in Spanish and English (preferred)

Benefits

Comp & perks

Medical, dental, and vision insurance plan options, with a generous employer subsidy.
Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
Holiday time off.
Paid time off accrual starting at 20 days/year and commuter subsidy.
Tuition reimbursement up to $5,250/year pre-tax for approved programs and student loan payment reimbursement up to $2,400/year.
Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experiencefinancial industry experiencestudent loanscollectionsbankingdocumentationpayment optionsforbearancedeferment

Soft Skills

communicationproblem-solvingorganizational skillsinterpersonal skillsattention to detail

Certifications

High School diplomaGED