ECMC Group

Student Loan Call Center Representative

ECMC Group

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Minnesota • United States

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Salary

💰 $20 - $22 per hour

Job Level

Entry Level

About the role

  • Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment
  • Communicates by telephone and/or in writing/email to borrowers to inform them of their responsibilities and the consequences of default
  • Receives predictive telephone dialer system transfers and handles them within required measures
  • Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received
  • Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans
  • Conducts internet/social media searches to locate new contact information for student loan borrowers
  • Participates in work group activities to solve problems or improve processes
  • Performs other related duties as assigned

Requirements

  • High School diploma or GED
  • At least one year office/business, clerical or customer service experience
  • 1 year experience working in a call center (preferred)
  • 1 year working in financial industry, including student loans, collections and/or banking (preferred)
  • Bilingual in Spanish and English (preferred)
Benefits
  • Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.
  • Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
  • Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
  • Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedocumentationcall center experiencefinancial industry experiencecollectionsstudent loansbanking
Soft Skills
communicationproblem-solvingorganizational skillsinterpersonal skills
Certifications
High School diplomaGED