Operations Specialist – Lead
ECMC Group
full-time
Posted on:
Location Type: Hybrid
Location: Minneapolis • Minnesota • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Under limited supervision, assists with the coordination of daily workflow in the Claims department.
- Researches and answers escalated questions or higher-level processes from other staff.
- Conducts department training and provides quality assurance measures to ensure compliance and regulatory requirements are met successfully.
- Monitors, evaluates, and provides feedback on the quality of work performed by staff to ensure accuracy and compliance.
- Acts as a liaison between ECMC and service providers who have a vested interest in claims processing.
- Acts as point of contact for information requests from all levels of the organization.
- Analyzes data and trends related to department performance metrics to make recommendations for improving results.
- Resolves data inconsistencies or inaccuracies through contact and collaboration with internal customers.
- Develops and maintains department procedures and communications.
- Works closely with Senior Guarantor Analyst on departmental projects and work requests, tracking and reporting on progress to ensure timely implementation.
- Stays current with regulations to ensure departmental practices comply with applicable regulations, laws, and statutes.
- Maintains confidentiality of information regarding individual performance.
- In absence of department leadership, act as the point of contact for staff.
- May participate in creating work requests and conduct system testing.
- Create deck presentations, gather information, ice breakers to run team meetings, senior and specialist team meeting.
- Performs other duties and responsibilities as assigned.
Requirements
- High school diploma or GED
- 3+ years’ experience in a business operations/customer service environment
- 3+ years in a claims environment or within the student loan industry
- Demonstrated ability to enter/key data at 8,000 kph or higher
- Ability to apply intermediate mathematical skills and concepts while completing daily work responsibilities
- Intermediate proficiency in Microsoft Office suite or Mac Office, specifically with Word and Excel applications
- Working knowledge of the student loan industry/regulations
Benefits
- Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
- Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisquality assurancedata entrymathematical skillsprocedure developmentsystem testing
Soft skills
communicationcollaborationtrainingfeedbackproblem-solvingorganization
Certifications
high school diplomaGED