eClinicalWorks

Business Analyst – Behavioral Health

eClinicalWorks

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $70,000 - $90,000 per year

About the role

  • Assist in the implementation and adoption of Behavioral Health solutions with new and existing clients
  • Assist in the implementation of other Population Health Management solutions that a customer may opt for
  • Assist customer with implementing community based mental health concepts including group therapies
  • Understand and research any customer-specific requirements related to Residential Behavioral Health, Care Management in a 24-hour care setting and other similar areas
  • Understand and research any reporting requirements that may be needed and working with internal teams accordingly
  • Work with internal stakeholders in evaluating additional customer & industry requirements (Design and Development)
  • Identify gaps in existing processes/workflow based on program requirements and help identify key system workflows and best practices
  • Develop strategic goals, objectives, and timelines for all Population health initiatives implemented by a customer
  • Create customized documents for system build and workflows
  • Educate customer on federal and state-specific reporting requirements
  • Develop training curriculum and work with eCW trainers to execute successful training sessions
  • Assist with the application/recognition process and other actions needed to achieve compliance with the programs identified
  • Assist with post-submission audit support when necessary
  • Educate and assist customer team(s) on improving product adoption/usage regularly after go-live

Requirements

  • Licensed Marriage and Family Therapist, Licensed Psychologist, Licensed Clinical Mental Health Counselor, or Licensed Clinical Social Worker (Mandatory requirement)
  • 2 years of experience with the implementation of an Electronic Health Record product in an ambulatory and/or acute care setting, either as a member of the clinical project team or as a clinical super-user
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, and cultures and their history and origins
  • Familiarity with Population Health Management tracking as well as reporting tools
  • Knowledge of managed care experience preferred.
  • Inpatient experience highly preferred.
  • Client-focused and willing to go beyond regular responsibilities to ensure a successful implementation
  • Show initiative and work on projects with minimal supervision
  • Understand customer limitations and suggest alternatives/workarounds
  • Knowledge on insurance reimbursement models is a plus
  • Familiarity with Population Health Management programs / initiatives such as ACO, PCMH, CCM, TCM, RPM, HEDIS, HCC, etc., is a plus
  • Excellent analytical, written, and oral communication skills
  • Ability to articulate facts and ideas clearly and concisely
  • Excellent customer service and interpersonal skills
Benefits
  • eighteen days of Paid Time Off per year which scales based on tenure
  • nine Paid Holidays and one Floating Holiday
  • insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment
  • 401(k) plan with a Company safe harbor contribution
  • Flexible Spending Account for Health Care and Dependent Care for eligible employees
  • limited personal leave
  • additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment
  • annual discretionary bonus for eligible employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Electronic Health RecordPopulation Health Managementreporting toolsgroup therapycompliancetraining curriculum developmentsystem workflowsaudit supportinsurance reimbursement modelsclinical project management
Soft Skills
client-focusedinitiativeanalytical skillscommunication skillscustomer serviceinterpersonal skillsproblem-solvingadaptabilityteam collaborationproject management
Certifications
Licensed Marriage and Family TherapistLicensed PsychologistLicensed Clinical Mental Health CounselorLicensed Clinical Social Worker