Senior Business Consultant

eClinical Solutions

Senior Business Consultant helping elluminate customers transition to effective operations. Focus on driving adoption through consulting and operational readiness in clinical data management.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $116,000 - $145,000 per yearWebsite

About the role

Key responsibilities & impact

Support customer transition activities from implementation or managed services into a more self-sufficient operating model
Assist in assessing customer readiness across people, process, governance, and technology
Contribute to transition plans and customer success milestones
Guide customer teams on elluminate usage, workflows, and operational best practices
Deliver customer enablement sessions and knowledge transfer activities
Advise customers on operational processes and responsibilities related to elluminate ownership and usage
Support governance processes for data ingestion, quality, access, and analytics consumption
Assist in the development of SOPs, playbooks, and internal documentation aligned to elluminate workflows
Help align elluminate capabilities with customer business objectives and clinical data strategies
Engage effectively with different user persons (clinical data managers, medical monitors, clinical scientists, and study teams) to drive workflow adoption and operational alignment.
Develop strong expertise in elluminate functionality, configuration options, and recommended usage patterns
Translate platform capabilities into practical business processes and user guidance
Collaborate with Product, Customer Success, and Professional Services teams to share customer feedback and adoption insights
Identify opportunities for customers to expand or deepen use of elluminate capabilities
Define KPIs and success metrics to measure customer maturity and independence
Proactively mitigate adoption risks and identify gaps in customer capability or understanding
Support renewal and expansion conversations through demonstrated value realization
Work closely with Implementation, Managed Services, Customer Success, and Support teams to ensure smooth handoffs
Contribute to the development of standardized transition frameworks, templates, and enablement materials
Other duties as assigned.

Requirements

What you’ll need

Sc, B.Tech or MS and/or equivalent work experience preferred
6–8+ years of experience in SaaS service delivery, consulting, customer success, or advisory roles preferred
Experience working with enterprise platforms, data platforms, or regulated industry software preferred
Experience supporting customer adoption, enablement, or operational transition initiatives preferred
Strong consulting and customer engagement skills with the ability to translate technical platform capabilities into practical business processes
Effective problem-solving and organizational skills
Strong communication and facilitation skills, including customer-facing presentations
Experience working with life sciences or clinical development software (EDC, data management, analytics platforms)
Ability to collaborate effectively across cross-functional and global teams
Strong stakeholder management and customer relationship skills.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS service deliverycustomer successdata ingestionanalytics consumptionelluminate functionalityconfiguration optionsKPI definitionoperational processesclinical data strategiestransition frameworks

Soft Skills

consulting skillscustomer engagementproblem-solvingorganizational skillscommunication skillsfacilitation skillsstakeholder managementrelationship managementcollaborationknowledge transfer

Certifications

B.TechMS