Senior Implementation Consultant
eClinical Solutions
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
CloudTableau
About the role
- Participate in elluminate implementations by providing business process and product best practices consulting services to support the technical and project management team members
- Provide efficient and effective implementation services for clients, by ensuring appropriate requirements gathering through sound assessment of the clients’ elluminate environment and expectations
- Consult in a post-implementation capacity to measure and drive an increase in the ROI customers receive from elluminate
- Steer productive elluminate implementation workshops through a consultative process, administer training sessions, if necessary, and provide high-quality support
- Align client clinical data review objectives to functionality in elluminate and delivers gap analysis where applicable
- Collaborate with Technical, Engineering, Product, and Project Management team members to develop new and enhanced product offerings in alignment with client objectives; drafts specifications and prototypes as needed
- Configure elluminate software to meet the client requirements
- Support elluminate training team in preparation of course materials and delivery of courses
- Assist sales effort to drive new sales by delivering Proof of Concept, Prototypes/Pilots and targeted presentations that fulfill client expectations
- Collaborate with Marketing to develop client specific case studies and share client success
- Participate in the development of new processes, best practices, and recommend improvements to all procedures to ensure an optimal level of client satisfaction
- Ensure compliance with eClinical Solutions and industry quality standards, guidelines, and procedures
- Other duties as assigned
Requirements
- Bachelor’s degree or higher preferred, analytic discipline a plus and/or equivalent work experience
- 5+ years of experience Pharmaceutical/Biotechnology/CRO
- Experience in a software development environment a plus
- Knowledge of the drug development process and clinical trial execution as they relate to data collection, management, analytics, and reporting
- Understanding database concepts and ability to use data to optimize reporting, data mapping and programming
- Analytical and technical skills and experience with analytic software applications (i.e., Spotfire, J-Review, Qlik, Tableau)
- Prior management and delivery of technical projects in a professional services environment is a plus
- Proficiency with clinical data review and analytics solutions required