Monitors, mentors and audits the ongoing performance of direct reports to ensure that operational processes and practices adhere to established standards, that project objectives and deliverables are completed successfully (on time, within budget, and according to our clients' expectations) and that staff continue to experience professional growth and personal development
Serve as the customer success champion for key client relationships and ensure that clients are receiving the support they expect, that they value our services and products, that they remain loyal and long-lasting eCS partners, and that we continue to anticipate their future needs and evolve quickly to accommodate them
Manage assigned workload including but not limited to leading data management/clinical trial projects, programs and teams, spearheading PMO process and practice efficiencies, and support leadership with strategic initiatives
Other duties as assigned
Requirements
Bachelor's degree preferred, in a health sciences or analytic discipline
Project Management Professional (PMP) certification
12+ years of project management experience preferably in a clinical, biomedical, or software environment preferred
7+ years in Pharmaceutical/Biotechnology industry or equivalent senior consulting role managing large complex clients/multiple projects preferred
Strong coaching, communication and collaboration skills
Strategic thinker and effective problem solver
Impeccable work ethic and commitment to delivering the highest quality of support to staff, clients, partners and eCS
Expert with Microsoft applications (Word, Outlook, Excel, PowerPoint, Project, Visio, Teams, etc.), collaborative platforms (MS Teams, OneDrive, SharePoint, etc.) and operational tools (billing systems, HR systems, payroll systems, etc.)
Highly experienced and successful in managing complex data management/clinical trial projects and programs in accordance with PMI and industry best practices, methodologies, principles and tools
Working knowledge and some experience with ICH/GCP guidelines, 21 CFR Part 11, clinical trials methodology, CRO partnerships, EDC systems (Medidata, Rave) and biostatistical visualizations
Benefits
Health insurance
Professional development opportunities
Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.