IT Helpdesk Analyst

eClerx

Remote IT Helpdesk Analyst providing technical support for hardware and software issues. First point of contact for IT inquiries and managing support tickets.

Posted 5/11/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

DNSITSM

About the role

Key responsibilities & impact

Serve as the first point of contact for all IT-related inquiries via phone, email, and ticketing system
Create, update, and manage support tickets in our IT service management system
Troubleshoot and resolve basic hardware, software, and network issues
Perform basic account management tasks including password resets, account unlocks, and permission modifications in Microsoft 365
Assist users with Microsoft Office 365 applications (Outlook, Teams, Word, Excel, PowerPoint, etc.)
Guide users through basic troubleshooting steps for hardware and software issues
Document solutions thoroughly for knowledge base development
Escalate complex issues to Level 2

Requirements

What you’ll need

1-2 years of help desk or technical support experience
Proficiency in English, both written and verbal communication
Experience with Microsoft Windows 10/11 operating systems
Strong knowledge of Microsoft Office 365 applications and services
Basic understanding of networking concepts (IP addressing, DNS, DHCP)
Experience using ticketing systems and remote support tools
Excellent customer service skills with a patient, empathetic approach
Strong troubleshooting and problem-solving abilities
Ability to clearly document technical issues and solutions
Organizational skills to manage multiple support requests simultaneously
Adaptability to work with varying systems across different business units
Willingness to learn new technologies and procedures

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account eClerx Website LinkedIn All Job Openings 10,000+ employees Founded 2000 🤝 B2B 💳 Fintech ☁️ SaaS 💰 $6.5M Post-IPO Equity on 2010-03 B2B
Fintech
SaaS eClerx is a trusted innovation partner that provides technology, data analytics, and process management services to some of the world’s leading brands. Their capabilities span multiple sectors, including digital customer operations and financial markets, leveraging advanced solutions like robotic process automation (RPA) and generative AI. As a globally deployed company, eClerx is dedicated to delivering exceptional outcomes through their adaptable engagement models, ensuring they meet diverse business needs across various industries. IT Helpdesk Analyst Job not on LinkedIn 🔥 0 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the first point of contact for all IT-related inquiries via phone, email, and ticketing system
Create, update, and manage support tickets in our IT service management system
Troubleshoot and resolve basic hardware, software, and network issues
Perform basic account management tasks including password resets, account unlocks, and permission modifications in Microsoft 365
Assist users with Microsoft Office 365 applications (Outlook, Teams, Word, Excel, PowerPoint, etc.)
Guide users through basic troubleshooting steps for hardware and software issues
Document solutions thoroughly for knowledge base development
Escalate complex issues to Level 2 🎯 Requirements
1-2 years of help desk or technical support experience
Proficiency in English, both written and verbal communication
Experience with Microsoft Windows 10/11 operating systems
Strong knowledge of Microsoft Office 365 applications and services
Basic understanding of networking concepts (IP addressing, DNS, DHCP)
Experience using ticketing systems and remote support tools
Excellent customer service skills with a patient, empathetic approach
Strong troubleshooting and problem-solving abilities
Ability to clearly document technical issues and solutions
Organizational skills to manage multiple support requests simultaneously
Adaptability to work with varying systems across different business units
Willingness to learn new technologies and procedures Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Level 2/3 Helpdesk Engineer – MSP 🕒 2 days ago Outsourced Staff 51 - 200 🤝 B2B ☁️ SaaS 👥 HR Tech Website LinkedIn All Job Openings Helpdesk Engineer supporting Microsoft 365 migrations and Azure deployments for a leading MSP. Seeking skilled professional to enhance team collaboration in IT solutions delivery. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support IT Manager – Support, Infrastructure & Systems 🕒 April 28 OutsourcedIn 1 - 10 🛍️ eCommerce 🤝 B2B Website LinkedIn All Job Openings IT Manager Support handling day-to-day IT operations for an Australian business. Administer Microsoft environments and provide user support while ensuring system reliability and security. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support L1 IT Support Specialist 🕒 April 24 Sourcefit 1001 - 5000 🤝 B2B ☁️ SaaS 🎯 Recruiter Website LinkedIn All Job Openings Technical Support Specialist assisting users with software functions and technical troubleshooting remotely. Collaborating with teams to enhance user support experience in a fast-paced environment. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required IT Specialist 🕒 April 24 ARS Logistics 11 - 50 🚗 Transport 🤝 B2B Website LinkedIn All Job Openings IT Specialist supporting technology operations for a logistics company. Engaging in helpdesk support, infrastructure management, and data infrastructure build-out responsibilities. 🇵🇭 Philippines – Remote 💵 ₱30k - ₱50k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support IT Specialist 🕒 April 21 Laminar Projects 51 - 200 Website LinkedIn All Job Openings Enthusiastic and Proactive IT Specialist supporting IT compliance and governance at Laminar Projects. Provide helpdesk support, improve integrations, and enhance security posture. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware supportsoftware supportnetwork supportaccount managementMicrosoft 365Microsoft Office 365networking conceptsticketing systemsremote support tools

Soft Skills

customer servicecommunicationproblem-solvingdocumentationorganizational skillsadaptabilitypatienceempathytroubleshooting abilitieswillingness to learn