IT Service Desk Analyst

eClerx

IT Service Desk Analyst supporting the installation, maintenance, and support of hardware and software components across the organization. Responsible for handling user requests and ensuring proactive customer assistance.

Posted 4/27/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Accountable for the installation, maintenance and support of various hardware and software components, as well as peripherals, used throughout the organization.
Responsible for receiving and handling user requests for support in accordance with established procedures. They promptly respond to these requests by providing information to resolve the issue or escalate the ticket as needed.
The role maintains detailed records of actions taken and provides technical expertise to ensure that operational procedures are correctly applied.
The individual in this position is customer-focused and takes a proactive approach to provide personalized advice and guidance to users. They also educate users on available systems, products, and services while ensuring that all IT service requests adhere to company policy.
The individual in this role participates in operational meetings and training sessions as part of their ongoing commitment to staying informed of system and process changes as they arise.
Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out.
Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.
Maintain and follow IT asset lifecycle policies and procedures.
Responsible for following all ITGC/security policies as they relate to accessing and providing access to systems and applications. The colleague will also provide knowledge to colleagues to ensure said access is used in a compliant and secure manner.

Requirements

What you’ll need

1-3 years experience in relevant technology functions required
Strong verbal and written communication
Customer service mindset
Collaboration and teamwork
Analytical thinking and problem-solving
Attention to detail
Time management and organization
Adaptability and eagerness to learn
Business acumen and user empathy
Professional interpersonal skills
Ability to simplify complex technical information

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account eClerx Website LinkedIn All Job Openings 10,000+ employees Founded 2000 🤝 B2B 💳 Fintech ☁️ SaaS 💰 $6.5M Post-IPO Equity on 2010-03 B2B
Fintech
SaaS eClerx is a trusted innovation partner that provides technology, data analytics, and process management services to some of the world’s leading brands. Their capabilities span multiple sectors, including digital customer operations and financial markets, leveraging advanced solutions like robotic process automation (RPA) and generative AI. As a globally deployed company, eClerx is dedicated to delivering exceptional outcomes through their adaptable engagement models, ensuring they meet diverse business needs across various industries. IT Service Desk Analyst 🔥 0 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Accountable for the installation, maintenance and support of various hardware and software components, as well as peripherals, used throughout the organization.
Responsible for receiving and handling user requests for support in accordance with established procedures. They promptly respond to these requests by providing information to resolve the issue or escalate the ticket as needed.
The role maintains detailed records of actions taken and provides technical expertise to ensure that operational procedures are correctly applied.
The individual in this position is customer-focused and takes a proactive approach to provide personalized advice and guidance to users. They also educate users on available systems, products, and services while ensuring that all IT service requests adhere to company policy.
The individual in this role participates in operational meetings and training sessions as part of their ongoing commitment to staying informed of system and process changes as they arise.
Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out.
Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.
Maintain and follow IT asset lifecycle policies and procedures.
Responsible for following all ITGC/security policies as they relate to accessing and providing access to systems and applications. The colleague will also provide knowledge to colleagues to ensure said access is used in a compliant and secure manner. 🎯 Requirements
1-3 years experience in relevant technology functions required
Strong verbal and written communication
Customer service mindset
Collaboration and teamwork
Analytical thinking and problem-solving
Attention to detail
Time management and organization
Adaptability and eagerness to learn
Business acumen and user empathy
Professional interpersonal skills
Ability to simplify complex technical information Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Implementation Analyst 🔥 7 hours ago PSG Global Solutions 1001 - 5000 👥 HR Tech 🎯 Recruiter Website LinkedIn All Job Openings Implementations Analyst optimizing recruitment workflows and automation for PSG's HR technology ecosystem. Collaborate cross-functionally to enhance candidate experience using AI technology. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Technical Solution Analyst 🕒 2 days ago Align HCM 51 - 200 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Technical Solution Analyst at Align HCM responsible for integration analysis and solution design. Collaborating with clients and internal teams to deliver enterprise-level HCM solutions using AI and data insights. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Service Desk Analyst, L1 🕒 5 days ago Manila Recruitment 11 - 50 🎯 Recruiter 🏢 Enterprise Website LinkedIn All Job Openings Service Desk Analyst managing customer trouble for circuit issues. Collaborating with diverse vendors while maintaining a high standard of service in network operations. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst Real Estate Analyst 🕒 6 days ago Agent 1 - 10 Website LinkedIn All Job Openings Mid-level Real Estate Analyst responsible for end-to-end analysis of multifamily properties with 100+ units. Analyzing large-scale assets and using AI to optimize sourcing. 🇵🇭 Philippines – Remote 💵 $1.4k - $1.7k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Credit Analyst 🕒 April 17 Pear Tree. 1 - 10 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Credit Analyst structuring and assessing residential loan applications for Australian mortgage brokerage, ensuring compliance and managing submissions across multiple lenders. 🇵🇭 Philippines – Remote 💵 ₱100k - ₱140k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst View More Analyst Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

strong verbal communicationstrong written communicationcustomer service mindsetcollaborationteamworkanalytical thinkingproblem-solvingattention to detailtime managementorganization