eClerx

AR Billing Specialist

eClerx

full-time

Posted on:

Location Type: Hybrid

Location: Muntinlupa City • Philippines

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About the role

  • Perform all tasks related to processing special handling invoices for large, complex commercial customers
  • Maintain third-party billing portals
  • Communication with cross-functional internal teams related to customer account status will be required
  • Communication with various large commercial customers regarding account status
  • Maintain strong customer relationships through effective communication
  • Perform and maintain account billing reconciliations for customers
  • Investigate and resolve any irregularities or inquiries timely and accurately
  • Provide documentation to customers or cross-functional teams requesting invoices, statements, etc.
  • Maintain sensitive customer financial information and organized financial records, electronically
  • Recommend improvements for invoicing processes
  • Research and resolve second and third-level customer inquiries
  • Develop key relationships with cross-functional teams to mitigate invoicing errors
  • Prepare accurate and timely invoices for all clients, ensuring that billing schedules and deadlines are consistently met
  • Update fee schedules as needed via billing revision tickets with special attention to asset exclusions, fixed fees, or tiered fee schedules
  • Prepare and amend invoices as needed by using billing software
  • Prepare credit memos in NetSuite as needed
  • Serve as the secondary point of contact for all client billing-related inquiries and internal Advisor and Wealth Managers billing-related inquiries
  • Investigate and resolve billing discrepancies and disputes, working closely with the Private Client Services (PCS) Team to ensure client satisfaction and retention
  • Process adjustments or corrections to client accounts as necessary
  • Under direction of Vice President, Finance & Accounting, monitor outstanding balances and perform regular follow-up on aged accounts, including sending reminders and communicating with clients to negotiate payment arrangements
  • Record and reconcile client payments and maintain comprehensive and up-to-date billing records through daily cash reconciliation
  • Adhere to all internal policies, regulatory guidelines, and industry standards within the billing process
  • Assist in the preparation of reports and analytics related to billing and accounts receivable for internal stakeholders
  • Recommend process improvements to enhance billing accuracy and efficiency
  • Work closely with other departments, particularly the Private Client Services (PCS) Team and Compliance Teams, to ensure billing accuracy and compliance with all contractual obligations
  • Assist with internal and external audits related to billing by being a keeper of master documentation

Requirements

  • Minimum 1-year experience in an offer environment performing data entry or other computer-based work required; prior experience with accounts payable/receivable or transaction-based services preferred
  • Experience with third-party portal billing preferred
  • Proficient Excel/Google Sheets experience
  • Good judgment, strong decision-making, and problem-solving skills
  • Knowledge of transaction-based services
  • Communicate articulately and efficiently in both written and verbal forms
  • Highly organized with strong attention to detail
  • Accounting knowledge
  • Strong communication and interpersonal skills
  • Strong attention to detail and high level of accuracy
  • Ability to maintain a high level of confidentiality and professionalism
  • Excellent organizational skills
  • Be able to work as a team and independently
  • Must be willing to work in shifting schedules including a graveyard shift
  • Bachelor's degree in Finance, Accounting, or related field
  • 2+ years of experience in billing, accounts receivable, or in a similar role within the financial services industry. Experience in wealth management is a plus
  • Strong understanding of billing and financial concepts
  • High proficiency in MS Office (particularly Excel) and billing software
  • Exceptional attention to detail and accuracy
  • Excellent communication and negotiation skills, with a customer service-oriented approach
  • Ability to manage sensitive financial information with integrity and confidentiality
  • Proven ability to work under pressure and adhere to tight deadlines
  • Must be willing to work night shift schedules (US hours) and during PH Holidays.
  • Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH).
Benefits
  • eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billingaccounts receivabledata entrytransaction-based servicesExcelGoogle Sheetsbilling softwarefinancial conceptsbilling reconciliationscredit memos
Soft Skills
communicationinterpersonal skillsorganizational skillsattention to detailproblem-solvingdecision-makingconfidentialitycustomer serviceteamworkability to work under pressure
Certifications
Bachelor's degree in FinanceBachelor's degree in Accounting