IT Helpdesk Admin – Senior Analyst

eClerx

IT Helpdesk Admin supporting hardware and software issues for eClerx. Managing user accounts and resolving technical problems for a global leader in productized services.

Posted 4/15/2026full-timeRemote • 🇵🇭 PhilippinesSeniorWebsite

Tech Stack

Tools & technologies

CitrixDNSITSM

About the role

Key responsibilities & impact

Provide technical support to end users on a variety of computer hardware and software issues.
Troubleshoot and resolve problems with computer hardware and software.
Install and configure new hardware and software.
Provide Active Directory support, including creating and managing user accounts, groups, and permissions.
Provide Citrix support, including troubleshooting and resolving issues with remote user sessions.
Follow standard documented Help Desk operating procedures and update procedures when directed by team.
Accurately log all Help Desk communications using the Helpdesk ITSM tools.
Escalate issues as necessary to appropriate escalation points.
Provide training to end users on computer hardware and software.
Work independently and as part of a team.
Communicate effectively with both technical and non-technical audiences.

Requirements

What you’ll need

Bachelor's degree in computer science or a related field.
2+ years of experience in desktop support or a related field.
Strong knowledge of computer hardware and software.
Excellent troubleshooting and problem-solving skills.
Excellent communication skills.
Ability to work independently and as part of a team.
Must be willing to work in shifting schedules, including graveyard shifts.
High school diploma or equivalent; associate degree or technical certification a plus
1+ year of experience in a help desk, desktop support, or IT support role
Working knowledge of Windows 10/11
Basic familiarity with Microsoft 365 (Outlook, Teams)
Understanding of Active Directory fundamentals (password resets, account unlocks)
Basic networking awareness: DHCP, DNS, file/printer sharing
Clear communicator with a professional, patient demeanor
Able to manage multiple requests and prioritize effectively
Must be willing to work night shift schedules (US hours) and during PH Holidays.
Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH).

Benefits

Comp & perks

Health insurance
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingcomputer hardwarecomputer softwareActive DirectoryCitrixWindows 10Microsoft 365networkingIT support

Soft Skills

problem-solvingcommunicationteamworkindependencepatienceprioritizationprofessional demeanortraininglogging communicationsescalation

Certifications

Bachelor's degreeassociate degreetechnical certification