Billing Clerk
eClerx
full-time
Posted on:
Location Type: Hybrid
Location: Muntinlupa City • Philippines
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Job Level
About the role
- Perform all tasks related to processing special handling invoices for large, complex commercial customers
- Maintain third-party billing portals
- Communication with cross-functional internal teams related to customer account status will be required
- Communication with various large commercial customers regarding account status
- Maintain strong customer relationships through effective communication
- Perform and maintain account billing reconciliations for customers
- Investigate and resolve any irregularities or inquiries timely and accurately
- Provide documentation to customers or cross-functional teams requesting invoices, statements, etc.
- Maintain sensitive customer financial information and organized financial records, electronically
- Recommend improvements for invoicing processes
- Research and resolve second and third-level customer inquiries
- Develop key relationships with cross-functional teams to mitigate invoicing errors
Requirements
- Minimum 1-year experience in an offer environment performing data entry or other computer-based work required; prior experience with accounts payable/receivable or transaction-based services preferred
- Experience with third-party portal billing preferred
- Proficient Excel/Google Sheets experience
- Good judgment, strong decision-making, and problem-solving skills
- Knowledge of transaction-based services
- Communicate articulately and efficiently in both written and verbal forms
- Highly organized with strong attention to detail
- Accounting knowledge
- Strong communication and interpersonal skills
- Strong attention to detail and high level of accuracy
- Ability to maintain a high level of confidentiality and professionalism
- Excellent organizational skills
- Be able to work as a team and independently.
Benefits
- Must be willing to work night shift schedules (US hours) and during PH Holidays.
- Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryaccounts payableaccounts receivabletransaction-based servicesExcelGoogle Sheetsbilling reconciliationsinvoicing processesfinancial records managementcustomer documentation
Soft Skills
communicationproblem-solvingdecision-makingorganizational skillsattention to detailinterpersonal skillsconfidentialityprofessionalismteamworkindependence