Apply faster with JobTailor
RecommendedApply
Apply your way
Use the standard apply link, or let JobTailor help you move faster.
- Apply directly in one click
- No setup required
- Best if you’re in a hurry
✨ Start AI Apply
Head of IT Operations
eClear | borderfree. When you take your first coffee in the morning, you’re already scanning dashboards and spotting what needs fixing, improving, or scaling next.
Tech Stack
Tools & technologiesAzureFirewallsITSMLinuxSwitching
About the role
Key responsibilities & impact- When you take your first coffee in the morning, you’re already scanning dashboards and spotting what needs fixing, improving, or scaling next.
- In a fast-moving environment, you don’t wait for problems to emerge before addressing them.
- You build, secure, and operate IT like a product the entire company depends on.
- Reports directly to the COO in a fast-paced, growth-driven environment.
- Owns end-to-end IT infrastructure (design, build, sourcing, operations).
- Drives the digital workplace, networking, and collaboration tools hands-on.
- Fully accountable for IT security strategy and execution.
- Aligns IT services with business growth and operational priorities.
- Leads and develops a lean, high-performing team of 4.
- Manages KPIs, resources, and performance with full ownership and transparency.
- Ensures a scalable, reliable, and highly available IT environment.
- Defines and executes IT architecture, roadmap, and service management (ITIL-based, pragmatic).
- Stays hands-on: resolves critical issues, improves systems, and continuously challenges the status quo.
Requirements
What you’ll need- Degree in Computer Science, Engineering, or equivalent practical experience
- 10+ years in system engineering with proven leadership in dynamic environments
- Strong hands-on expertise across Windows, Active Directory/Azure, Microsoft 365, Linux, and macOS systems
- Solid, practical understanding of ITSM principles and service-oriented environments
- Proven track record in building and executing end-to-end IT security strategies
- Deep networking expertise including switching, VLANs, firewalls, security policies, network segmentation, and NAC
- Strong hands-on mentality with high ownership and a clear execution focus
- Ability to simplify complexity, prioritize effectively, and lead by example in demanding environments
- Strong communication and interpersonal skills with a customer-centric mindset
- Fluent in German and English (written and spoken)
Benefits
Comp & perks- 30 days of vacation
- Flexible working hours
- Modern (mobile) workplace
- Attractive compensation package
- Excellent opportunities for personal development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system engineeringWindowsActive DirectoryAzureMicrosoft 365LinuxmacOSITSM principlesIT security strategiesnetworking
Soft Skills
leadershipownershipexecution focussimplifying complexityprioritizationcommunicationinterpersonal skillscustomer-centric mindset
Certifications
degree in Computer Sciencedegree in Engineering