Head of IT Operations

eClear | borderfree

Head of IT Operations overseeing and securing the entire IT infrastructure at growing eClear AG. Leading a high-performing team while aligning IT services with business growth and priorities.

Posted 4/20/2026full-timeBerlin • 🇩🇪 GermanyLeadWebsite

Tech Stack

Tools & technologies

AzureFirewallsITSMLinuxSwitching

About the role

Key responsibilities & impact

When you take your first coffee in the morning, you’re already scanning dashboards and spotting what needs fixing, improving, or scaling next.
In a fast-moving environment, you don’t wait for problems to emerge before addressing them.
You build, secure, and operate IT like a product the entire company depends on.
Reports directly to the COO in a fast-paced, growth-driven environment.
Owns end-to-end IT infrastructure (design, build, sourcing, operations).
Drives the digital workplace, networking, and collaboration tools hands-on.
Fully accountable for IT security strategy and execution.
Aligns IT services with business growth and operational priorities.
Leads and develops a lean, high-performing team of 4.
Manages KPIs, resources, and performance with full ownership and transparency.
Ensures a scalable, reliable, and highly available IT environment.
Defines and executes IT architecture, roadmap, and service management (ITIL-based, pragmatic).
Stays hands-on: resolves critical issues, improves systems, and continuously challenges the status quo.

Requirements

What you’ll need

Degree in Computer Science, Engineering, or equivalent practical experience
10+ years in system engineering with proven leadership in dynamic environments
Strong hands-on expertise across Windows, Active Directory/Azure, Microsoft 365, Linux, and macOS systems
Solid, practical understanding of ITSM principles and service-oriented environments
Proven track record in building and executing end-to-end IT security strategies
Deep networking expertise including switching, VLANs, firewalls, security policies, network segmentation, and NAC
Strong hands-on mentality with high ownership and a clear execution focus
Ability to simplify complexity, prioritize effectively, and lead by example in demanding environments
Strong communication and interpersonal skills with a customer-centric mindset
Fluent in German and English (written and spoken)

Benefits

Comp & perks

30 days of vacation
Flexible working hours
Modern (mobile) workplace
Attractive compensation package
Excellent opportunities for personal development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

system engineeringWindowsActive DirectoryAzureMicrosoft 365LinuxmacOSITSM principlesIT security strategiesnetworking

Soft Skills

leadershipownershipexecution focussimplifying complexityprioritizationcommunicationinterpersonal skillscustomer-centric mindset

Certifications

degree in Computer Sciencedegree in Engineering