ECIS, the Educational Collaborative for International Schools

Implementation Specialist

ECIS, the Educational Collaborative for International Schools

full-time

Posted on:

Location Type: Hybrid

Location: Kraków • 🇵🇱 Poland

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Job Level

JuniorMid-Level

About the role

  • Develop long-term goals with schools, using change management strategies to ensure the successful implementation of our software
  • Show an in-depth knowledge of our products and their capabilities, and how they would be used in a school’s process
  • Review and confirm customization of products to facilitate clients’ processes
  • Translate clients’ needs to technical needs and vice versa
  • Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit
  • Keep current on industry changes in education and change management
  • Transition the client relationship seamlessly to the School Experience Manager after the implementation period
  • Work with the broader Services & Support Team to identify the best possible approach to project completion
  • Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools

Requirements

  • Ability to provide amazing customer service by anticipating our customers' needs even before they know it
  • Feel comfortable presenting in front of large and small groups of people, as well as presenting digitally
  • A problem solver who can make inferences and be creative when troubleshooting
  • Passionate and driven to succeed, always going beyond what’s expected
  • Able and willing to travel onsite or to events when needed
  • A team player who enjoys working collaboratively but with a significant amount of personal accountability
  • An excellent communicator (clear, concise, friendly, open-minded, confident, and respectful), both verbally and in writing, and possessing the ability to interact professionally with a diverse group of people
  • Interested in the field of education and invested in transforming teaching and learning
  • Someone with 1-2 years of software implementation (preferably in the education sector) or relevant SAAS experience
  • Arabic language skills are beneficial
Benefits
  • **Compensation** - Competitive salary and opportunities for career development (B2B)
  • **Healthcare** - Limit for Medical coverage by LuxMed
  • **Vacation **- We support work/life balance and offer generous Annual leave and Public Holidays
  • **Wellbeing Resources** - Faria encourages team members to lead healthy lifestyles and provides recurring monthly Health and Wellness benefits
  • **Learning** - We encourage continued education, providing an online learning platform, unlimited book purchases, and diverse internal and external training programs.
  • **Team** - Friendly atmosphere, group activities, and corporate events
  • **Equipment** - MacBook Pro or another laptop of your specification, peripherals, and displays included
  • **Office** - Small but cozy office in Krakow for your convenience

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software implementationSAAS experiencechange management strategiescustomization of productstraining assessmenttechnical translation
Soft skills
customer servicepresentation skillsproblem solvingcreativityteam collaborationcommunicationaccountabilityopen-mindedness