Senior Collections Analyst

Echo

Senior Collections Analyst at Echoenergia overseeing client accounts for revenue maximization. Collaborating with leadership to ensure effective debt collection strategies and financial reporting.

Posted 5/12/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Actively and strategically manage the customer portfolio, monitoring due dates, delinquencies, payment agreements and recoveries, with a focus on maximizing collections and mitigating risks;
Organize, prioritize and monitor concurrent tasks within collections and accounts receivable, ensuring operational flow and adherence to deadlines;
Prepare weekly and monthly reports for leadership with critical analyses, trend identification, significant variances and key financial impacts to support decision-making;
Analyze and monitor collections and accounts receivable KPIs (Aging, IAR, delinquency, collection efficiency, etc.), proposing structured action plans to mitigate risks;
Actively participate in the preparation, review and application of PECLD (provision for expected credit losses), providing critical portfolio analysis, technical judgment and direct support for the monthly close;
Support the monthly close for the area, ensuring reconciliations, provisions, explanations of variances and consistency of financial information;
Develop, review and maintain collections policies and procedures aligned with company guidelines and the specificities of the energy sector;
Implement, monitor and improve automated collections workflows (dunning models), including block rules, credit reporting/blacklisting and protests;
Perform analyses of the customer portfolio for both free-market and regulated segments, considering contracts, consumption profiles, billing and regulatory risks;
Manage delinquency notifications and disconnection processes with CCEE and Distributors, ensuring regulatory compliance and mitigation of financial risks;
Identify and lead process improvement opportunities, focusing on standardization, operational efficiency, automation and risk reduction;
Serve as a technical reference for the area, supporting junior and mid-level analysts, guiding case handling, decision-making and policy interpretation;
Provide direct support to coordination, contributing analyses, organizing routines, prioritizing activities, monitoring results and preparing management materials;
Support and participate in delinquency negotiations and debt renegotiations, especially with strategic clients;
Lead meetings with partner areas (Commercial, Billing, Legal, Accounting, Regulatory, IT), acting as the collections focal point for alignment of processes and resolution of bottlenecks.

Requirements

What you’ll need

Solid experience in collections and accounts receivable, preferably in the energy sector or recurring services;
Proven experience with PECLD, monthly closings and variance analysis;
Experience with credit and collections policies, automated dunning models, credit reporting and protests;
Analytical and structuring profile with strong data literacy, prioritization and decision-making skills;
Ability to manage multiple simultaneous demands, with process orientation and strong organizational skills;
Strong sense of urgency and results orientation without compromising technical quality;
Experience preparing management reports and PowerPoint presentations for coordination, management and executive levels;
Good communication, professional maturity and ability to work across functions;
Bachelor's degree in Business Administration, Economics or Accounting;
MBA will be considered a plus;
Knowledge of ERP/CRM systems (SAP, Salesforce or similar);
Intermediate to advanced Excel skills.

Benefits

Comp & perks

Health and dental insurance for you and your family (direct dependents);
Life insurance to protect you now and in the future;
Childcare assistance;
Meal voucher (food allowance);
Transportation voucher (commute allowance);
Parking allowance when needed;
Wellhub (formerly Gympass);
Profit-sharing (results participation);
Private pension plan;
Platform with learning paths, content and training to drive each employee's professional development;
Go-Fluent language platform.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collectionsaccounts receivablePECLDmonthly closingsvariance analysisautomated dunning modelscredit reportingdata literacyExcel

Soft Skills

analytical skillsprioritizationdecision-makingorganizational skillssense of urgencyresults orientationcommunicationprofessional maturity

Certifications

Bachelor's degree in Business AdministrationBachelor's degree in EconomicsBachelor's degree in AccountingMBA