Echo

Collections Analyst, Mid-level

Echo

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Tech Stack

ERP

About the role

  • Make proactive contact with delinquent customers via phone, e-mail and WhatsApp to negotiate overdue receivables, defining the best payment conditions including settlements, installment plans, extensions and other payment alternatives, seeking balance between the company’s and the customer's interests
  • Calculate fees, fines, interest, installment plans and settlements, offering appropriate solutions and conducting collections in an ethical and customer-friendly manner
  • Monitor overdue payments and ensure compliance with agreed settlements, guaranteeing receipts occur as negotiated
  • Act proactively in portfolio management, anticipating risks and proposing actions to prevent or minimize delinquency
  • Record, update and maintain a complete history of customer interactions in collections management systems, ensuring traceability of negotiations and payment statuses
  • Prepare and follow up on collection notices and supply disconnection notifications according to contractual and regulatory rules, including interaction with energy distributors and the CCEE, ensuring compliance with deadlines and regulatory requirements
  • Monitor disconnection and reconnection processes and operational impacts resulting from delinquency, ensuring alignment with internal departments and external stakeholders
  • Identify delinquency patterns and root causes, proposing improvements, automations and adjustments to collections processes to drive operational efficiency and continuous improvement
  • Prepare presentations and participate in board-level meetings, and produce weekly and monthly reports on collections and receivables performance for senior management, the commercial area and other company departments, including critical analysis, metrics and action plans
  • Generate, update and maintain collections reports, KPIs and dashboards, tracking operational performance and supporting decision-making
  • Build and maintain close relationships with the commercial team and support areas (Legal, Accounting, CX, Backoffice), promoting an integrated approach to reduce delinquency
  • Monitor the evolution of the Provision for Losses (PECLD), working on key overdue cases to mitigate impacts on results and ensuring data integrity in the Accounts Receivable accounting close
  • Support management and the team in the development, review and monitoring of policies, including defining and maintaining the automated collection workflow
  • Execute and monitor payment posting routines in the system, perform bank reconciliations, support accounting close activities and assist with internal and external audits.

Requirements

  • Bachelor's degree in Administration, Accounting, Economics, Finance or related fields
  • Proficiency in Microsoft Office, with Excel at intermediate to advanced level
  • Experience building and maintaining management reports, KPIs and dashboards; knowledge of Power BI is desirable
  • Familiarity with Financial Management/ERP systems, preferably SAP
  • Strong communication skills, analytical profile, organized and with negotiation ability
  • Ability to work autonomously, with a sense of priorities and process-oriented thinking
Benefits
  • Health and dental plan for you and your family (direct dependents)
  • Life insurance to protect your present and future
  • Childcare allowance
  • Meal voucher to recharge your energy
  • Transportation voucher for safe commuting
  • Parking allowance, when necessary
  • Wellhub (formerly Gympass)
  • Profit-sharing
  • Private pension plan
  • Learning platform with learning paths, content and training to support professional development for every talent
  • Go-Fluent language platform
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collections managementfinancial analysispayment postingbank reconciliationreport generationKPI trackingdata integrityautomated collection workflownegotiationrisk management
Soft Skills
communicationanalytical thinkingorganizationnegotiation abilityautonomyprocess-oriented thinkingrelationship buildingproactive approachcritical analysisteam collaboration
Certifications
Bachelor's degree in AdministrationBachelor's degree in AccountingBachelor's degree in EconomicsBachelor's degree in Finance