Oversee the administration and maintenance of the call center systems
Maintain the organization's telecommunications infrastructure
Provide technical support and troubleshooting assistance to users of telecommunications and call center systems
Conduct user training sessions to educate employees on system features and best practices

Requirements

2 to 4 years of proven experience in administering telecommunications, unified communications (UC) and call center systems, including phone systems, voicemail systems, ACD, IVR, and WFM systems.
Strong knowledge of telecommunications protocols and technologies, such as SIP, PRI, VoIP, and TDM.
Experience with call center concepts and practices, including call routing strategies, service level agreements (SLAs), and workforce management.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Ability to work occasional nights and weekends.

Benefits

Comprehensive medical, dental, and vision coverage
Generous Paid Time Off
Parental Leave benefits
Retirement benefits
Tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

telecommunications administrationunified communications (UC)call center systemsphone systemsvoicemail systemsACDIVRWFM systemstelecommunications protocolsSIP

Soft Skills

communication skillsinterpersonal skillscollaborationtrainingtroubleshooting