Implementations Manager

ECFX

Implementations Manager at ECFX overseeing deployment of ECFX Notice software for legal industry clients. Driving project success from kickoff to adoption with client collaboration and internal coordination.

Posted 5/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own end-to-end implementation projects, delivering against timeline, scope, budget, and quality targets
Serve as the primary client point of contact, providing status updates, managing expectations, and proactively resolving risks and issues
Lead discovery to understand client workflows and success criteria; translate needs into a structured implementation plan
Partner with internal technical teams to configure and validate ECFX Notice to meet client requirements
Plan and deliver client onboarding and training to drive adoption and self-sufficiency
Maintain accurate project documentation (requirements, decisions, plans, and status) to ensure alignment and continuity
Identify and recommend relevant add-on products in partnership with Sales and Customer Success
Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency
Communicate implementation progress internally and escalate risks proactively to ensure a seamless client experience

Requirements

What you’ll need

Bachelor’s degree in Business, Information Technology, or a related field (advanced degree a plus)
5+ years of project management experience, ideally delivering SaaS implementations (legal tech a plus)
Working knowledge of the legal technology ecosystem; familiarity with docketing and document management systems (DMS) preferred
Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders
Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects
Ability to translate complex needs into clear plans, milestones, and actionable steps
Highly organized and detail-oriented, with strong documentation habits
Comfortable operating in fast-paced, evolving environments; proactive problem-solver with sound judgment
Customer-first mindset and a track record of delivering high-quality client experience
Experience with implementation/project tools (e.g., Jira, Smartsheet), documentation tools (e.g., Confluence), and CRM platforms (Hubspot) preferred

Benefits

Comp & perks

Remote Flexibility: A fully remote role accommodating every US time zone, Hawaii included.
Work-Life Harmony: Embrace flexibility with our supportive approach to working hours.
Comprehensive Coverage: Enjoy a suite of insurance options covering health, dental, vision, and life.
Discretionary Time Off: We recognize the importance of maintaining a healthy work-life balance. Our innovative approach to time off includes a discretionary time off (DTO) policy. This means that, in addition to scheduled vacations and holidays, employees can take unplanned time off when needed, subject to supervisor approval. We understand that life happens and trust our team to manage their time effectively.
Employee Stock Options/401K: Opportunity to participate in the company stock option and 401K plan
Join the ECFX family to be at the forefront of legal industry innovation. Here, we're not just creating software but laying the tracks for a more streamlined, accessible legal framework.

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Hard Skills & Tools

project managementSaaS implementationslegal technologydocketing systemsdocument management systemsimplementation planningprocess improvementrisk managementclient onboardingtraining delivery

Soft Skills

client-facing communicationtrust buildingcross-functional team leadershiporganizational skillsdetail-orientedproactive problem-solvingcustomer-first mindsetdocumentation habitsability to manage expectationsadaptability

Certifications

Bachelor’s degreeadvanced degree (a plus)