Business Analyst, CRM
ECE
full-time
Posted on:
Location Type: Hybrid
Location: Hamburg • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Contribute to shaping future-oriented processes in center management and/or leasing operations
- Actively support the expansion of our CRM & Sales Cloud (Microsoft Dynamics 365 CE)
- Elicit requirements and design appropriate solution approaches
- Structure and optimize existing processes
- Implement solutions in Dynamics 365 as well as in adjacent contract and billing systems
- Assist in the preparation and development of test and training materials
Requirements
- Degree in Business Administration or a comparable field of study
- Ideally experience in the (strategic) development of CRM systems — preferably Microsoft Dynamics 365
- Initial experience participating in CRM projects
- Proven ability to clearly formulate requirements
- Excellent project management skills
- Ability to adapt communication to different stakeholders and to communicate effectively
- Strong analytical skills and quick comprehension
Benefits
- 32 days of vacation per year
- Supportive company culture with room for personal responsibility
- Flexible working-time models and the option to work remotely
- A wide range of training opportunities through the in-house ECE Academy
- Attractive discounts from well-known providers via the Corporate Benefits platform
- Shopping benefits with the Pluxee Benefits Pass
- Company pension scheme and childcare allowance
- Free gym at the company headquarters
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM systemsMicrosoft Dynamics 365 CEprocess optimizationrequirements elicitationsolution designtest material developmenttraining material development
Soft skills
project managementeffective communicationanalytical skillsadaptabilitystakeholder communication