ECCO Gulf WLL

Data Analyst – Call Center Operations

ECCO Gulf WLL

full-time

Posted on:

Location Type: Office

Location: 🇶🇦 Qatar

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Job Level

JuniorMid-Level

Tech Stack

SQLTableau

About the role

  • Responsible for analyzing call center data and performance metrics to support operational efficiency, service quality, and data-driven decision-making.
  • Analyze call center KPIs (AHT, SL, FCR, CSAT, call volumes, abandonment)
  • Prepare daily, weekly, and monthly performance reports
  • Create dashboards and visual insights for management
  • Identify trends, gaps, and improvement opportunities
  • Support forecasting and workforce planning
  • Ensure data accuracy and reporting consistency

Requirements

  • Bachelor’s degree in a related field
  • 2–4 years of data analysis experience (call center preferred)
  • Strong Excel and SQL skills
  • Experience with Power BI or Tableau
  • Knowledge of call center systems and CRM tools
  • Strong analytical and communication skills

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisExcelSQLPower BITableaucall center KPIsperformance metricsdata accuracyreporting consistencyforecasting
Soft skills
analytical skillscommunication skills