Customer Service Representative

EC Markets

Customer Service Representative providing client support for Global Wave Group in Auckland. Handling inquiries via multiple channels while maintaining high standards of compliance and customer service.

Posted 5/2/2026full-timeAuckland • 🇳🇿 New ZealandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide support to clients via phone, email, and live chat
Deliver clear and accurate explanations of financial products
Manage client expectations during periods of high market volatility
Escalate complex or sensitive issues appropriately
Support complaint handling in line with internal procedures
Ensure all interactions comply with regulations and internal policies
Identify and appropriately handle vulnerable clients
Maintain accurate records of client interactions in CRM systems
Contribute to continuous improvement of customer experience

Requirements

What you’ll need

3 years' experience in customer service
Strong communication skills (written and verbal)
Ability to explain complex information in a simple and clear manner
High attention to detail and accuracy
Ability to work under pressure
Strong problem-solving skills and a proactive mindset
Customer focus and empathy
Strong sense of ownership and accountability
Compliance and risk awareness
Clear and confident communication
Adaptability in a fast-paced environment
Team collaboration

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account EC Markets Website LinkedIn All Job Openings 51 - 200 employees 💸 Finance 💳 Fintech ₿ Crypto Finance
Fintech
Crypto EC Markets is a multi-regulated online financial broker that provides retail and institutional clients with access to CFD trading across forex, precious metals, energies, global indices, and cryptocurrencies. The firm offers MetaTrader 4/5 platforms, a mobile trading app, copy trading and trading tools, and emphasizes rapid order execution, competitive spreads, and client protection through regulatory licences and insurance partnerships. EC Markets operates internationally under multiple licences and focuses on retail trading, market analysis, and educational resources. Customer Service Representative 🔥 1 hour ago 🏢🏡 Auckland – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide support to clients via phone, email, and live chat
Deliver clear and accurate explanations of financial products
Manage client expectations during periods of high market volatility
Escalate complex or sensitive issues appropriately
Support complaint handling in line with internal procedures
Ensure all interactions comply with regulations and internal policies
Identify and appropriately handle vulnerable clients
Maintain accurate records of client interactions in CRM systems
Contribute to continuous improvement of customer experience 🎯 Requirements
3 years' experience in customer service
Strong communication skills (written and verbal)
Ability to explain complex information in a simple and clear manner
High attention to detail and accuracy
Ability to work under pressure
Strong problem-solving skills and a proactive mindset
Customer focus and empathy
Strong sense of ownership and accountability
Compliance and risk awareness
Clear and confident communication
Adaptability in a fast-paced environment
Team collaboration Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative – Fixed Term 🔥 4 hours ago World Vision 10,000+ employees 🤲 Charity 🤝 Non-profit 🌍 Social Impact Website LinkedIn All Job Openings Customer Service Representative for World Vision providing support via multiple channels. Engaging with New Zealanders to inspire loyalty and generosity towards fundraising campaigns. 🏢🏡 Auckland – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Experience Lead 🕒 Yesterday Xero 1001 - 5000 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Experience People Lead for Melio directing customer support team in Auckland. Leading team to ensure empathetic, accurate assistance for US-based customers on the Melio platform. 🏢🏡 Auckland – Hybrid 💰 $925M Post-IPO Debt - Xero on 2024-06 ⏰ Full Time 🟠 Senior 💝 Customer Support Customer Experience Specialist 🕒 2 days ago Xero 1001 - 5000 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Experience Specialist at Xero providing support to small businesses via multiple channels. Collaborating with teams to resolve complex issues and ensure high-quality interactions. 🏢🏡 Auckland – Hybrid 💰 $925M Post-IPO Debt - Xero on 2024-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Support Specialist 🕒 March 31 Vista Group 501 - 1000 📱 Media ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Support Specialist providing technical support and customer service for Vista Group software in Auckland. Investigating and resolving customer issues while collaborating with internal teams and clients. 🏢🏡 Auckland – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Support Specialist – Platform 🕒 March 15 Vista Group 501 - 1000 📱 Media ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Platform Support Specialist providing 24/7 technical support and incident management for Vista’s Cloud and SaaS clients. Collaborating globally to resolve issues and improve platform expertise. 🏢🏡 Auckland – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

strong communication skillsproblem-solving skillscustomer focusempathyattention to detailadaptabilityteam collaborationownershipaccountabilityability to explain complex information