EC Markets

QA Engineer

• Perform manual testing of web and mobile applications across different platforms and devices
• Design, execute, and maintain test cases based on requirements, user stories, or exploratory analysis
• Conduct exploratory testing in the absence of detailed documentation
• Identify, document, and track bugs with clear reproduction steps
• Collaborate closely with developers, product managers, and designers
• Validate fixes and perform regression testing
• Ensure usability, performance, and compatibility across browsers and devices
• Participate in release testing and production validation
• Continuously improve testing processes and coverage

Backend Engineer

• Design and develop responsive web and mobile applications using React or React Native
• Build and maintain backend services and APIs using Java (preferred) or Node.js
• Develop reusable components, modules, and libraries
• Design and implement RESTful APIs and microservices
• Integrate front-end applications with backend systems and third-party services
• Ensure application performance, scalability, and security
• Collaborate with cross-functional teams including designers, product managers, and QA
• Participate in code reviews and maintain code quality standards
• Support deployment, CI/CD pipelines, and production releases

Full Stack Java Developer

Customer Support

• Provide support to clients via phone, email, and live chat
• Deliver clear and accurate explanations of financial products
• Manage client expectations during periods of high market volatility
• Escalate complex or sensitive issues appropriately
• Support complaint handling in line with internal procedures
• Ensure all interactions comply with regulations and internal policies
• Identify and appropriately handle vulnerable clients
• Maintain accurate records of client interactions in CRM systems
• Contribute to continuous improvement of customer experience

Customer Service Representative

Graphics Designer

• Design and produce high-quality marketing materials.
• Develop and maintain consistent visual branding across all platforms and materials.
• Edit and improve existing designs when needed.
• Collaborate with cross-functional teams to conceptualize and execute design solutions that align with strategic goals.
• Manage multiple projects simultaneously, ensuring timely delivery and adherence to brand guidelines.
• Stay up to date with industry trends and design best practices.

Graphic Designer

Security Engineer

• Own day-to-day information security controls and technical safeguards.
• Implement and maintain security monitoring, logging, vulnerability management, and hardening.
• Manage identity and access controls from a technical enforcement perspective (least privilege, MFA, segregation).
• Design, build, and maintain cloud infrastructure (AWS), including network setup, with security-by-design principles.
• Embed security into development and deployment workflows.
• Lead technical aspects of penetration testing, vulnerability scans, and remediation.
• Act as technical lead during security incidents.
• Provide technical evidence and explanations to support audits and FCA reviews.

Cloud & Information Security Engineer

Account Manager

• Actively promote the company’s products and ensuring a high level of customer service.
• Provide users with relevant consulting services and handle problems and complaints through both telephone and online channels.
• Monitor individual and team performance to consistently meet and exceed KPIs and sales targets, demonstrating a commitment to excellence in all aspects of the role.
• Maintain good relationships and build strong client support through ongoing engagement and develop quality service to clients.
• Monitor the team's productivity and efficiency, ensuring optimal and effective allocation of resources.
• Maintain and enhance the consistency of sales service performance standards and benchmarks through ongoing improvements.
• Maintain proper follow-ups with client on a timely manner as per procedures and policies set by the company.
• Ability to maintain, develop, and convert individual client, by giving appropriate guidance and information to clients.
• Improving the operations of Sales, Support, and Marketing teams involves overseeing their day-to-day activities, optimizing processes, and ensuring alignment with the organization's goals.
• Acts as a brand ambassador for EC Markets & provide effective leadership to their team.
• Stay updated on financial market trends and communicate market updates to clients clearly and effectively.
• Follow the company’s compliance policies and procedures with regards to processing client documentation and other relative matters.
• To assist clients with Opening new accounts and build a new client base.
• It is important to know all the features and benefits of all products, services, promotions, bonuses, and trading systems offered to better educate the client.
• To ensure that all up-selling and cross-selling opportunities are capitalised upon.
• Provide direction and guidance to clients for using the Company's trading system.