Publisher Support Representative II

EBSCO Information Services

Publisher Operations Specialist managing operational processes and relationships with publisher partners at EBSCO. Ensuring accuracy, timeliness, and customer satisfaction with high-volume transactions.

Posted 8/3/2026full-timeBirmingham • Alabama • 🇺🇸 United StatesJuniorMid-Level💰 $38,130 - $54,470 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume operational transactions with a focus on accuracy and customer satisfaction, while effectively collaborating with internal teams and external partners to resolve complex issues and improve processes.

Highest-signal resume keywords

Operational ManagementData AnalysisProcess ImprovementVendor ManagementMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ReconciliationOrder ProcessingReportingWorkflow MonitoringFinancial Operations

Soft Skills

Customer SatisfactionTime ManagementCollaborationProblem SolvingCommunication

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft Word

Industry Keywords

Operational TransactionsBusiness RequirementsSOPsOrder ConfirmationsInvoicing

About the role

Key responsibilities & impact

Manage high-volume, high-value operational transactions with a focus on accuracy, timeliness, and customer satisfaction.
Serve as the primary operational contact for assigned publisher partners, developing expertise in their products, pricing models, policies, and business requirements.
Collaborate with EBSCO's global offices and external vendors to resolve complex order, invoice, payment, and pricing-related issues.
Research, analyze, and reconcile data across multiple systems to ensure accurate processing and reporting.
Monitor workflows and identify potential risks, delays, or exceptions requiring action.
Maintain operational records and update business systems to track order confirmations, invoicing, payments, and account activity.
Create and distribute reports that support decision-making for internal teams and publisher partners.
Participate in process improvement initiatives by identifying workflow efficiencies, documenting best practices, and supporting operational excellence.
Assist with training documentation, standard operating procedures (SOPs), and knowledge-sharing initiatives.
Contribute to special projects and departmental initiatives that improve scalability, accuracy, and customer experience.

Requirements

What you’ll need

High school diploma or GED
2+ years of experience in an operational, administrative, customer support, business support, project coordination, financial operations, vendor management, or related role
Experience using Microsoft Office applications including Excel, Outlook, and Word
Demonstrated success managing multiple priorities, deadlines, and competing demands.

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
Retirement Savings Plan
Paid Parental Leave
Holidays and Paid Time Off (PTO)
Mentoring program