EBSCO Information Services

Desktop Engineering Intern

EBSCO Information Services

internship

Posted on:

Location Type: Hybrid

Location: Ipswich • Massachusetts • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $20 - $26 per hour

Job Level

Entry Level

About the role

  • Assists the Desktop Engineering team members with daily tasks, endpoint monitoring and system remediation.
  • Gain visibility into enterprise vulnerability scanning by shadowing the security team.
  • Learn how device security baselines and configuration policies are implemented.
  • Observe and assist with standard patching workflows for critical vulnerabilities.
  • Participate in device provisioning, imaging, deployment, and decommissioning processes.
  • Create and update internal documentation, runbooks, and knowledge base articles.
  • Work alongside the Corporate IT Service Desk to support end users.
  • Assist Desktop Support technicians with diagnosing and resolving workstation issues.

Requirements

  • A passion for technology and a desire to learn
  • Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration.
  • Excellent customer service skills
  • Strong attention to detail
  • Maintains a reasonable capacity level for stress tolerance
  • Knowledge of Microsoft Office, including Word and Excel
  • Knowledge of Apple and Windows-based software/hardware
  • Excellent communication and presentation skills
  • Well-developed problem solving and analytical skills.
Benefits
  • Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
  • Retirement Savings Plan
  • Paid Parental Leave
  • Holidays and Paid Time Off (PTO)
  • Mentoring program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
endpoint monitoringsystem remediationvulnerability scanningdevice security baselinesconfiguration policiespatching workflowsdevice provisioningimagingdeploymentdecommissioning
Soft Skills
customer serviceattention to detailstress tolerancecommunicationpresentationproblem solvinganalytical skillsdesire to learnteam collaborationsupporting end users