Desktop Engineering Intern

EBSCO Information Services

Desktop Engineering Intern assisting with daily tasks and endpoint monitoring in a fast-paced team environment. Gaining visibility into vulnerability scanning and supporting end users while learning technical skills.

Posted 4/16/2026internshipIpswich • Massachusetts • 🇺🇸 United StatesEntry Level💰 $20 - $26 per hourWebsite

About the role

Key responsibilities & impact

Assists the Desktop Engineering team members with daily tasks, endpoint monitoring and system remediation.
Gain visibility into enterprise vulnerability scanning by shadowing the security team.
Learn how device security baselines and configuration policies are implemented.
Observe and assist with standard patching workflows for critical vulnerabilities.
Participate in device provisioning, imaging, deployment, and decommissioning processes.
Create and update internal documentation, runbooks, and knowledge base articles.
Work alongside the Corporate IT Service Desk to support end users.
Assist Desktop Support technicians with diagnosing and resolving workstation issues.

Requirements

What you’ll need

A passion for technology and a desire to learn
Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration.
Excellent customer service skills
Strong attention to detail
Maintains a reasonable capacity level for stress tolerance
Knowledge of Microsoft Office, including Word and Excel
Knowledge of Apple and Windows-based software/hardware
Excellent communication and presentation skills
Well-developed problem solving and analytical skills.

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
Retirement Savings Plan
Paid Parental Leave
Holidays and Paid Time Off (PTO)
Mentoring program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

endpoint monitoringsystem remediationvulnerability scanningdevice security baselinesconfiguration policiespatching workflowsdevice provisioningimagingdeploymentdecommissioning

Soft Skills

customer serviceattention to detailstress tolerancecommunicationpresentationproblem solvinganalytical skillsdesire to learnteam collaborationsupporting end users