EBSCO Information Services

Senior User Experience Researcher

EBSCO Information Services

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $104,030 - $148,615 per year

Job Level

Senior

About the role

  • Autonomously own end-to-end research including planning, designing, and conducting qualitative and quantitative user research across the product lifecycle
  • Translate complex research findings into clear, actionable insights and recommendations
  • Partner with UX designers, product managers, and stakeholders to influence product direction and strategy
  • Advocate for user-centered design principles and research best practices across teams
  • Conduct usability testing, interviews, surveys, and field studies
  • Synthesize findings into clear, structured deliverables such as research reports, personas, journey maps, and frameworks
  • Advocate for accessibility, inclusivity, and equitable access to information in all research efforts

Requirements

  • 5+ years of experience in UX research, human-computer interaction, or a related field
  • Strong foundation in both qualitative and quantitative research methods
  • Experience translating ambiguous problem spaces into clear research direction
  • Experience working in cross-functional product teams
  • Excellent communication and storytelling skills
  • A diverse portfolio that demonstrates impact across complex problem spaces
Benefits
  • Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
  • Retirement Savings Plan
  • Paid Parental Leave
  • Holidays and Paid Time Off (PTO)
  • Mentoring program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchhuman-computer interactionqualitative research methodsquantitative research methodsusability testinginterviewssurveysfield studiesresearch reportspersonas
Soft Skills
communication skillsstorytelling skillscollaborationadvocacyinfluencingsynthesisproblem-solvinguser-centered designaccessibility advocacyinclusivity advocacy