Senior Consultant, Global Client Success
Ebiquity plc
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- The Senior Consultant is a pivotal role in the Client Success community, supporting in the delivery of digital ‘best-in-class’ insights & actionable learnings regarding advertisers’ media investment.
- Help in the development of digital investment best practices within Client Success.
- Become a media expert both externally (to our clients and broader industry partners) and internally (to our team members).
- Work with other Client Success specialists as part of a team managing a defined set of global clients with expectation to grow & develop existing relationships as well as acquiring new ones.
- Assume leadership of an agreed cohort of clients when appropriate, focusing on digital investment insight advice and, long-term, speaking to all media channels.
- May have pastoral and developmental responsibilities for junior members.
- Deliver best-in-class, value-add advice across the digital portfolio of solutions and ensure deliverables meet quality standards and client expectations.
- Craft the narrative for client presentations using data storytelling and provide answers to the “So what?” and “Why?” questions.
- Become a superuser of internal reporting platforms to lead delivery and presentation of high-quality storytelling.
- Help deliver additional consultative work and local specific solutions (retail media, search, streaming TV).
- Stay updated on the competitive marketplace and media industry.
- Support profitable revenue growth across agreed clients, acquire full understanding of Ebiquity’s product and solutions suite, and help cross-sell other disciplines.
- Project manage client deliverables to time and budget (requires understanding of Asana).
- Support senior members with management tasks such as monitoring team performance, project progress, and KPIs.
- Foster a positive cultural environment and strong collaboration within Client Success and build strong internal relationships; coach and mentor junior team members.
Requirements
- You are an expert media practitioner with at least 4 years relevant experience and fully conversant in digital media.
- Good media knowledge
- Good track record of client delivery and meeting client expectations
- Ability to have difficult conversations with the agencies around Ebiquity’s deliverables
- Clear communication and presentation skills
- Agility and flexibility to keep all internal stakeholders aware of what is happening on the accounts.
- Ability to navigate through some of the client’s internal politics and ways of working
- Ability to use data to tell a story